Area Veterinary Medical Director — Lead Multi-Hospital

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

Position

Purpose:

The purpose of this Area Medical Director position is to provide leadership, mentorship, and management to Petco owned full-service hospitals and its partners within the assigned area. The Area Medical Director is responsible for representing the mission and values while creating a positive culture, hiring and development of staff, driving hospital growth and delivering performance objectives. Additionally, through the guidance of Petco Veterinary Hospital Standard Operating Procedures (SOPs), they will ensure our hospitals practice a high standard of quality medicine and provide excellent patient care and client service.

The Area Medical Director role is critical to ensuring that our hospitals provide a positive environment for staff, patients, and clients. All hospital staff is responsible for fostering an environment in which:

• the patient’s needs always come first

• every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience

• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible

• exceptional teamwork and commitment to shared goals benefits the entire organization

• Listed are the essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the job. The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation:
• Lead and provide management to all hospitals in assigned area to drive hospital growth and deliver performance objectives
• Manage, develop, and provide mentorship to hospital veterinarians and hospital medical leaders through hands-on evaluation and coaching, as well as provide as needed medical support to any relief doctors who provide doctor services
• Provide In-hospital evaluation for improvement hospital flow and efficiencies
• Act as the primary medical point of contact for all Petco owned hospitals within assigned area and ensure compliance with hospital policies and procedures and with local, state, and federal laws
• Oversee and assure hospital radiation safety, regular equipment maintenance, and compliance programs are compliant
• Partner with hospital DVMs and leaders to assure controlled substance compliance
• Ensure all Vetco Total Care hospitals uphold all Petco standards, mission, and values
• Partner with operational leadership to manage and support escalated client concerns, including but not limited to professional liability submissions and other escalated client concerns including the potential for small claims proceedings
• Monitor and report veterinarian adherence to medical standards in the Petco Veterinary Hospital Medical SOPs
• Review electronic medical records of direct reports regarding patient decisions and provide feedback and direction to associate veterinarians as a means to elevate…