TDA - FND - Senior QA​/QC Specialist; Auditor

SENIOR QA/QC SPECIALIST (Auditor)

Internal Posting – Open to Current TDA Employees Only – 5 Day Posting

Salary Information: B25, $7,000 - $7,400.00/MO.

State Classification: 1050 – Auditor IV

FLSA Status:
Exempt

Posting Number: 25-56872-1

Location:

Austin, Fort Worth, Waco, Houston, San Antonio or Lubbock, TX

Telework Option: TDA does not offer telework, and all employees are required to be physically present for work

Apply online via CAPPS. Applicants applying in WIT must complete the supplemental questions to be considered for the position. To complete the supplemental questions, go to CAPPS Recruit.

The Texas Department of Agriculture’s Food and Nutrition Division administers 12 federal child and special nutrition programs and more than $2.5 billion in federal money annually. These programs aim to reduce hunger, encourage strong nutrition, and support local economies across Texas.

The Senior QA/QC Specialist will work in a fast‑paced, multi‑faceted environment reviewing and drawing conclusions regarding complaints submitted to the Texas Department of Agriculture (TDA) regarding the Food & Nutrition (F&N) program. You will assist in developing processes and procedures to ensure the quality and consistency of all aspects and functions of the F&N’s required complaint activities, including ensuring compliance with federal and state requirements, specifically, involves determining adherence to and implementation of the laws set forth by the United States Department of Agriculture (USDA) Child Nutrition Programs (CNPs) administered by the Texas Department of Agriculture (TDA) Food and Nutrition Division (F&N).

Responsible for the timely and thorough completion of complaints submitted through various means. You may supervise the work of others. You will perform under limited supervision with considerable latitude for the use of initiative and independent judgment.

Examine and analyze management operations, internal control structures, systems, policies, procedures, processes, tools, work instructions, internal records, and data for reliability, adequacy, accuracy, efficiency, and compliance with applicable laws, rules, regulations, and policies within established timelines related to submitted complaints and records management functions.

Research and perform internal reviews of complaints that are highly complex or primarily large in scale, and mentor others in their research of complaints. This includes coordinating assignments and research activities to determine compliance, identify trends in non‑compliance, determine the root cause of non‑compliance, and possibly conduct follow‑up assessments to check the implementation of recommendations for efficiency. Specifically, overseeing the conducting of necessary research to provide data to management as it collaborates with the Program Advancement Section to identify and analyze trends, research, and report on operational efficiency and effectiveness regarding complaints.

Evaluate staff work products and document compliance or deviations from internal policies, processes, procedures, and tools. Prepare reports to record the results of the work performed, including interviews, data analysis, and other documentation. Keep the Quality Assurance and Quality Control Director apprised of staff performance issues. May provide input on staff performance appraisals.

Prepare and present reports, including the preparation of outlines, assignment of complaints, drafting of reports, review of draft reports with management, incorporation of feedback into final reports as appropriate, and submission of final reports for review and approval.

Assist in developing the annual review plan, including scopes, objectives, processes, and deliverables that test controls and provide conclusions on the audit objectives related to complaints. To include developing standardized complaint processes and office policies for effectively applying professional internal research standards. May serve as a liaison reporting on complaints with internal staff and coordinating on management responses for internal and external audits.

Will…