TDA - FND - Senior QA​/QC Specialist; Auditor

TDA - FND - Senior QA/QC Specialist (Auditor) (56872)

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Posted 1 day ago. Be among the first 25 applicants.

Location: Austin, Fort Worth, Waco, Houston, San Antonio or Lubbock, TX

Salary: B25, $7,000 - $7,400.00 per month.
Posting number: 25-56872-1

Telework Option:
The agency does not offer telework; all employees are required to be physically present for work. Core business hours are 8:00 a.m. to 5:00 p.m. Monday through Friday.

Apply online via CAPPS. Applicants applying in WIT must complete supplemental questions to be considered for the position. Complete supplemental questions at CAPPS Recruit. You may apply directly through the CAPPS Career Section.

The Texas Department of Agriculture's Food and Nutrition Division administers 12 federal child and special nutrition programs and manages more than $2.5 billion in federal money annually. These programs aim to reduce hunger, encourage strong nutrition, and support local economies across Texas.

The Senior QA/QC Specialist will work in a fast‑paced, multi‑faceted environment reviewing and drawing conclusions regarding complaints submitted to the TDA regarding the Food Nutrition program. You will assist in developing processes and procedures to ensure quality and consistency of all aspects and functions of the Food Nutrition program's required complaint activities, including ensuring compliance with federal and state requirements. You will be responsible for the timely and thorough completion of complaints submitted through various means.

You may supervise the work of others and perform under limited supervision with significant latitude for initiative and independent judgment.

Examine and analyze management operations, internal control structures, systems, policies, procedures, processes, tools, work instructions, internal records, and data for reliability, adequacy, accuracy, efficiency, and compliance with applicable laws, rules, regulations, and policies within established timelines related to submitted complaints and records management functions.

Research and perform internal reviews of complaints that are highly complex or primarily large in scale, and mentor others in their research of complaints.

Coordinate assignments and research activities to determine compliance, identify trends in non‑compliance, determine the root cause of non‑compliance, and possibly conduct follow‑up assessments to check the implementation of recommendations for efficiency.

Oversee the conducting of necessary research to provide data to management as it collaborates with the Program Advancement Section to identify and analyze trends, research, and report on operational efficiency and effectiveness regarding complaints.

Evaluate staff work products and document compliance or deviations from internal policies, processes, procedures, and tools.

Prepare reports, draft reports, review draft reports with management, incorporate feedback, and submit final reports for review and approval.

Assist in developing the annual review plan, including scopes, objectives, processes, and deliverables that test controls and provide conclusions on audit objectives related to complaints.

Develop standardized complaint processes and office policies for effectively applying professional internal research standards.

Serve as the sectional backup for the Senior QA/QC Specialist assigned to oversee QA/QC Review responsibilities.

Oversee the maintenance of record‑keeping and filing system for complaints, including correspondence, forms, and documents in accordance with agency records management policy.

Perform other duties as assigned.

Education: Bachelor’s degree (or one year of work experience related to primary responsibilities may substitute for one year of college).

Experience: Five (5) years of work experience in regulatory and financial compliance or conducting quality state reviews, including auditing, testing, researching complaints, records management, corrective action implementation, statistical…