Quality Process Manager

• Type of Requisition:
  Regular
• Clearance Level Must Currently Possess:
  None
• Clearance Level Must Be Able to Obtain:
  None
• Public Trust/Other
  
  Required:
  
  MBI (T2)
• Job Family:
  Software Engineering
• Job Qualifications:
  
  Skills:
  
  Performance Metrics, Process Improvements, Process Quality Control
• Certifications:
  
  None
• Experience:
  
  5 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter.

HOW A QUALITY PROCESS MANAGER WILL MAKE AN IMPACT Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards. You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics.

You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services. You will manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery.

You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations. You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.

• Bachelor’s degree or equivalent and 5 years of experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise‑class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations

• Experience supporting VA, federal agencies, or regulated environments
• Six Sigma, Lean, ITILv4, or quality‑management certification
• Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
• Experience with enterprise reporting…