Quality Analyst - QA & Customer Experience
Listed on 2026-10-30
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager, IT QA Tester / Automation
Keywords Studios Plc. is seeking a QA/Transaction Monitoring professional to support Operations in elevating service quality. You will monitor agent interactions, verify data integrity, and provide actionable QC insights to improve customer experiences.
Ideal candidates have experience with QA tools (Playvox, MaestroQA, Score Buddy, NICE, Verint), strong analytical skills, and the ability to adapt to varied schedules. Knowledge of Six Sigma/LEAN is a plus.
We would love to welcome a new Quality Analyst - QA & Customer Experience to our organisation in United States.
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For the Quality Analyst - QA & Customer Experience position at Keywords Studios Plc, we are reviewing applications now.
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