Property Manager

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The Property Manager reports to the Regional Manager and is responsible for the day-to-day operations of an individual community. The role builds strong teams with common objectives and manages the residential asset for clients/owners by performing duties personally or through subordinate employees. Duties include oversight of budgets, workplace safety, financial reporting and tracking, marketing, leasing and collections, and the property’s overall performance as a real estate asset.

• Achieve cooperation among staff and other departments while building trust and loyalty to the company.
• Prepare monthly owner and earnings reports on time and accurately, know the provisions of the management agreement and operate in accordance.
• Inspect the property regularly for quality and to assess and identify needs for improvement. Inspect maintenance repairs and available units for readiness. Inspect recently vacated units to assess needed repairs and replacement.
• Review projects and coordinate with the Maintenance Supervisor to schedule property improvements based on projections.
• Work with the maintenance team to manage property maintenance programs to ensure prompt and courteous responses to maintenance requests. Maintain an adequate supply of market-ready apartments to meet leasing demand and property appearance to meet or exceed standards.
• Ensure common areas (halls, stairways, amenities, grounds, playgrounds) are clean and in good repair. Repair unsafe items immediately to prevent injuries.
• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
• Ensure all contractors are on the approved vendors list prior to performing work. Monitor contractor work and report concerns to the Regional Manager.
• Use only approved and certified vendors; review and approve all property purchases.
• Responsible for Control Module reporting in a timely manner, including Pricing, Renewals, Delinquency Reports (due 15th of the month), and Market Surveys.
• Negotiate new leases and renewals per specifications of the property owner.
• Determine optimum rent based on market conditions and rent concessions if applicable. Use the Lease Expiration Control, Make-Ready, and Vacant Status Board to plan for lease renewal management and to minimize impacts of large seasonal expirations. Perform leasing of units and make units ready for leasing as needed.
• Monitor the collection agency to determine effectiveness.
• Complete paperwork and follow processes for households with rental assistance vouchers, when applicable.
• Ensure rents are collected timely and deposited accurately; verify deposits.
• Plan, execute, and attend social and other property events for residents. Regularly seek to understand and anticipate residents’ needs.
• Inform new residents of property procedures, parking, leasing office hours, night access, mail, etc.
• Use tools such as Knock and  reputation to determine resident satisfaction.
• Inspect property 2-3 times per week, including periodic visits to residents.
• Ensure the resolution of resident issues and complaints in cooperation with the staff.
• Establish and monitor the property budget daily in accordance with established goals; control expenses and ensure funding. Ensure deposits, rents, and other fees are collected and deposited. Submit invoices and accounting activities to the Accounting Department; purchase necessary equipment and supplies per budget.
• Obtain Regional Manager’s approval for all expenditures as specified by the management agreement.
• Forecast needs for the fiscal year and develop a budget for approval. Implement the budget and obtain Regional Manager’s approval for final budget and changes.
• Collect rents from residents using appropriate systems and institute proper procedures against delinquent accounts.
• Initiate eviction procedures for residents who fail to pay rent and maintain accurate records of rent collections.

• Supervise all on-site staff, including hiring, training, and supervision, ensuring adequate staffing at the property.
• Evaluate performance to standards and manage…