Community Leasing Associate - Affordable; Bilingual

Community Leasing Associate - Affordable (Bilingual) is a role at Fairfield Residential located in Paradise Oaks serving 248 units. The position reports to the Community Manager and offers advancement to Assistant Community Manager.

Fairfield Residential is a leader in multifamily housing. We have built over 1,000 communities since 1985 and employ more than 1,500 associates nationwide. Our culture encourages growth, open dialogue, and a partnership for the long term.

• Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
• Drive the lease closing process by highlighting the quality of the community and the amenities available at the property.
• Determine the customer’s needs, resolve issues, and/or elevate to a higher level as permitted.
• Use a friendly personality to diffuse and resolve difficult situations while nurturing relationships.
• Deliver unmatched service to residents to exceed expectations and maintain resident retention.
• Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.
• Manage various tasks such as lease files, maintaining updated paperwork and computer systems.
• Verify application information, gather, and follow up on all verification of income for LIHTC and/or HUD programs.
• Use Yardi accounting software to manage the leasing process.
• Complete marketing/advertising tasks including updating social media sites.
• Maintain knowledge of local market conditions and shop local competition.

• Minimum of one year experience in customer service, sales, or retail required.
• Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
• Strong math skills required.
• Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel required.
• Professional verbal and written communication skills required.
• Experience or knowledge in leasing or real estate a plus.
• Ability to close a sale is highly preferred.
• Knowledge of tax credit, fair housing, and trade practices a plus.
• Experience using Yardi or other related property management accounting software a plus.
• High school diploma or equivalent required.
• Ability to work a flexible schedule to include weekends, evenings, and some holidays.

• Paid time off, paid holidays, and sick days.
• Paid time off for volunteering activities (optional).
• Matched 401(k).
• Medical, dental, and vision insurance.
• Flexible spending account.
• Life insurance.

Estimated hourly pay range: $17.56 - $22.83. This position is non-exempt; the rate reflects hourly rates. The pay range is determined by skills and experience required, location, and job complexity.