Multifamily Leasing Agent

Urban Genesis is a privately held, vertically integrated real estate development and investment firm dedicated to fostering thriving communities through innovative and sustainable development practices, alongside exceptional property management.

The Leasing Agent will be responsible for managing all aspects of leasing, from showing available units to potential residents to closing lease agreements. This position plays a key role in maintaining the complex's occupancy rates and ensuring that all residents have a positive living experience.

• Conduct property tours:
  Show available apartments to prospective residents and provide detailed information about floor plans, amenities, and the neighborhood.
• Lead generation and marketing:
  Generate new leads through calls, email follow-ups, and advertising. Assist in implementing marketing strategies to drive traffic to the property.
• Lease negotiation and paperwork:
  Handle the leasing process from application to lease signing. Ensure all necessary paperwork is completed accurately and promptly.
• Follow up with prospects:
  Regularly follow up with prospective residents who have expressed interest or have toured the property.
• Customer service:
  Respond to inquiries from current and potential residents, addressing concerns, and providing solutions in a professional and friendly manner.
• Maintain leasing office:
  Ensure the leasing office is organized and professional, with up-to-date property information and promotional materials.
• Market analysis:
  Stay informed about market trends, rental prices, and competitor properties to ensure competitive pricing and leasing strategies.
• Resident retention:
  Assist with resident relations and renewal programs to encourage long-term residency.
• Assist in administrative tasks:
  Perform clerical duties related to leasing, including filing, tracking lease renewals, and maintaining resident records.

• Previous experience in leasing or customer service (property management or real estate experience is a plus).
• Strong communication and interpersonal skills with an ability to build rapport and trust with clients.
• Ability to work independently as well as part of a team.
• Excellent organizational and multitasking skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Teams).
• Familiarity with property management software is a plus.
• Detail-oriented and reliable, with a strong sense of responsibility.
• Ability to work a flexible schedule, including weekends and evenings as needed.
• High school diploma or equivalent required; college degree preferred.

• Demonstrated dedication to providing exceptional customer service.
• Ability to resolve customer issues effectively and build strong relationships.
• Strong accountability and follow-up practices to ensure resident satisfaction.
• Create a welcoming environment while mentoring the team in outstanding service delivery.