On-Call Banquet Server

About Austin Country Club Founded in 1899, Austin Country Club (ACC) is one of the oldest existing clubs in Texas and the first golf club established in the state. The Club was founded by Lewis Hancock, former Mayor of Austin, and is rich in tradition and excellence.

ACC is home to legendary golf instructor Harvey Penick, who was part of the Club’s story for 82 years and taught champions including Ben Crenshaw, Tom Kite, Betsy Rawls, and Mickey Wright.

Located along beautiful Lake Austin, ACC has hosted the WGC-Dell Technologies Match Play since 2016 through 2023. The course was designed by Pete Dye and is a par 72 championship layout. In 2018, the course was enshrined in the Texas Registry of Historic Golf Courses by the Texas Golf Hall of Fame.

ACC is a Platinum Honorable Mention Club of America and maintains full membership with a strong waiting list. The Club is family-centered, mission-driven, and committed to service that consistently exceeds member expectations.

Description Banquet servers at Austin Country Club are expected to provide high-end, personalized food and beverage service for weddings, meetings, and member events, focusing on refined, attentive, "three-step" service (warm welcome, magic moment, fond farewell). Key duties include event setup/breakdown, table service, menu knowledge, and adhering to strict cleanliness and safety standards.

Key Responsibilities Uphold service training standards, providing exceptional service throughout all events.

Knowing members’ names, greeting them promptly, provide a warm and personalized experience.

Execute F&B orders, ensuring a high level of attentiveness and responsiveness.

Maintain knowledge of menus, including special event features and dietary accommodations.

Greet members and guests warmly, making them feel welcomed and valued.

Foster a positive atmosphere through effective communication and proactive service.

Address any member/guest complaints swiftly using service recovery techniques.

Prepare and set up banquet areas, ensuring they are organized, clean, and ready for service.

Complete daily side work, such as stocking supplies and cleaning work areas.

Support event setup and breakdown, including table arrangements and décor, as needed.

Additional Duties Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks assigned by management or Banquet Captains.

Maintain a high level of professionalism and a commitment to excellence in interactions with members, guests, management and staff.

Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.

Wear a clean, neat uniform that meets club standards.

Job Qualifications &High school diploma or equivalent.

Must have updated TABC certification (Texas) and Food handler certification (Texas)
Generally, 1–2 years of previous bartending experience in a high-volume setting.

Proficient in mixing classic cocktails, wine service, and using Point of Sale (POS) systems.

Excellent communication skills, including talking and hearing, with sufficient visual acuity, and the ability to follow instructions accurately.

Comfortable working in both indoor and occasional outdoor environments.

Exceptional customer service, multitasking, organization, and a professional, friendly demeanor.

Additional hours are required to meet deadlines for the position, including weekends and/or holidays.

This job description outlines primary responsibilities and may not include all functions required by Austin Country Club. This description is subject to change without notice.

Physical Requirements:

Must be able to stand, walk, and perform physical activities for extended periods.

Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.

Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.

Able to lift, carry, push, and pull up to 150lbs as needed.

Effective communication skills, including talking and hearing, with sufficient visual acuity.