Floor Lead; Retail; Part-time

Since 2015, Mejuri has reimagined fine jewelry for a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression.

Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and in a growing global retail footprint of 58+ stores worldwide. The company is deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings, including piercing, engraving, and other services.
• Track KPIs: OPH, NPS (85%+), SPH, and Stack Leader Segment:
  Conversion and Sales Success.

• Participate in inventory and cycle counts on a monthly basis, ensuring teams have proper technology and troubleshooting guidance.
• Support back‑of‑house flow for in‑store sales, phone sales, or BOPIS, ensuring efficiency in packaging and order delivery.
• Maintain organizational integrity of BOH up to and including display inventory, sellable inventory, packaging, and supplies.
• Proficiently use point‑of‑sale systems, inventory management software, and other retail technology.
• Mitigate internal, external, and administrative product loss.
• Identify and Escalate opportunities, gaps, risks, and roadblocks with urgency, partnering with cross‑functional teams to resolve them.

• Participate in maintaining Mejuri’s brand standards of visual presentation, cleanliness, and functionality.
• Validate integrity of all display forms, graphics, furniture, and decor; notify appropriate teams when tools are missing or damaged.
• Coaches and informs all store team members on updates or changes to visual merchandising standard practices.
• Escalate any inefficiencies in merchandising processes.

• Participate in onboarding and successful integration of new talent to our store teams.
• Validate regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people, establishing a positive and engaging work environment.
• Adhere to and validate our policies and compliance practices, supporting employee relations.

• Experience in a high‑volume retail environment.
• Adaptability with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability—identifying potential challenges and developing action plans.
• Physical capability to stand for 8 hours and lift up to 50 lbs.
• Availability to work evenings, weekends, and holidays in accordance with store requirements.

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• A robust in‑house retail learning program.
• Generous product discount.

Mejuri recognizes the importance of pay transparency. The base pay range for this role is $19–$22 per hour, based on the candidate’s experience and qualifications.

• RAISE THE BAR — Stay curious, share/seek feedback, and strive for excellence.
• CUSTOMER OBSESSED — Get close to the…