Senior Account Manager II

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Dive in and do the best work of your career rney alongside a strong community of top talent who are relentless in their drive to build the simplest scalable cloud. If you have a growth mindset, naturally like to think big and bold, and are energized by the fast‑paced environment of a true industry disruptor, you’ll find your place here. We value winning together—while learning, having fun, and making a profound difference for the dreamers and builders in the world.

Digital Ocean is seeking a Growth Account Manager who will play a critical role in expanding relationships with our existing customers and unlocking their full potential with our products and services. The ideal candidate will focus on driving account growth through strategic planning, identifying and acting on upsell and cross‑sell opportunities, and ensuring maximum satisfaction and value realization for each customer.

• Strategic Account Growth:
  Own and grow a portfolio of existing customer accounts by developing and executing tailored strategies that align with customer needs and drive revenue expansion.
• Onboarding and Engagement:
  Lead the onboarding process for new accounts to ensure a seamless start, setting the stage for long‑term growth. Maintain consistent, meaningful engagement through regular check‑ins, updates, and meetings.
• Primary Point of Contact:
  Serve as the main relationship manager for business and high‑value customers, focusing on nurturing long‑term, trust‑based partnerships that foster growth.
• Growth‑Oriented
  
  Collaboration:
  
  Work closely with support teams to identify opportunities for account growth, including contract renewals, feature adoption, upsell, and cross‑sell initiatives.
• Customer Success & Retention:
  Drive customer retention by understanding customer goals, offering solutions tailored to their needs, and ensuring they derive maximum value from Digital Ocean’s offerings.
• Feedback and Advocacy:
  Act as a customer advocate by collecting and relaying feedback to Product and Engineering teams, enhancing the overall customer experience and aligning our solutions to drive growth.
• Performance Monitoring & Metrics:
  Track, analyze, and report key metrics related to customer growth, health, and retention, providing data‑driven insights to inform strategies and optimize performance.

• 7‑10 years of experience in Growth Account Management or sales, with a strong focus on growth and expansion within existing customer bases.
• SaaS and Cloud Infrastructure experience.
• Proven ability to develop and execute account growth strategies that drive revenue expansion.
• Strong organizational and prioritization skills, with a track record of managing and growing multiple accounts simultaneously.
• Excellent communication skills—written and verbal—with an ability to build and maintain relationships focused on growth outcomes.
• Deep understanding of upselling and cross‑selling techniques, with an ability to identify and act on growth opportunities effectively.
• Self‑starter who works independently to achieve growth targets and exceeds customer expectations.

• $138,720 – $173,400
• This is a remote role.

• We innovate with purpose. You’ll be part of a cutting‑edge technology company with an upward trajectory that simplifies cloud and AI for builders worldwide.
• We prioritize career development. You will work with some of the smartest and most interesting people in the industry, receive training, and access learning resources.
• We care about your well‑being. We provide a competitive array of benefits and flexible time off.
• We reward our employees. In addition to base salary, you may qualify for a bonus and equity compensation.
• Digital Ocean is an equal‑opportunity employer. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.