Technical Sales Development Representative

Technical Sales Development Representative

At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our fully SaaS, fully decoupled, and highly composable solution.

We are proud to help more than 10,000 businesses, including H&M, Pay Pal, Zoom, and Toyota, enrich their customer lifetime value, increase revenue and grow their brands. Our innovation and excellence have earned us numerous recognitions as a leader by industry analysts such as Gartner, Forrester, and IDC, reinforcing our role as a trailblazer in Mar Tech.

At our core, we believe work is about more than just numbers -- it's about the people. Our culture is dynamic and constantly evolving, shaped by every employee, their actions and their stories. With over 1500 Optimizers spread across 12 global locations, our diverse team embodies the "One Optimizely" spirit, emphasizing collaboration and continuous improvement, while fostering a culture where every voice is heard and valued.

Join us and become part of a company that's empowering people to unlock their digital potential!

To get a sneak peek into our culture, find us on Instagram: @optimizely

The Technical Sales Development Representative family is a hybrid job family that bridges early-stage pipeline generation and pre-sales solution expertise. Technical Sales Development Representatives generate qualified opportunities and leads with value through consultative discovery and tailored product demonstrations. The goal of this role is to help prospects experience Optimizely’s platform earlier in the sales cycle, showing how our solutions in Content, Commerce, Experimentation, and Intelligence solve real business challenges, accelerate decision-making, and improve pipeline quality.

As part of Optimizely’s AI-enabled go-to-market model, Technical Sales Development Representatives leverage modern tools and insights to personalize outreach, prioritize accounts, continuously refine messaging, and give all-star demos. By combining data-driven engagement with credible technical storytelling, this role strengthens how we connect with and deliver to prospects, our future customers.

The IC3 Technical Sales Development Representative blends the responsibilities of a Lead Sales Development Representative and a Solution Architect II into one seamless, customer-facing role.

Key responsibilities include:

• Identify and engage high-potential accounts using AI-powered prospecting tools and intent data, conduct thoughtful discovery to understand business goals, and deliver tailored product demos that clearly demonstrate how Optimizely creates measurable impact. (Works on problems of diverse scope that require an analysis or evaluation of a variety of factors/data/situations)
• Personalize outreach, sequence campaigns, and fine-tune messaging to the needs of each prospect using insights surfaced through AI-driven enrichment and CRM analytics. (Demonstrates solid judgement in selecting methods and techniques for obtaining solutions.)
• Upon engagement, act as a trusted advisor, exploring the prospect’s digital ecosystem, uncovering their challenges, and showing how Optimizely’s integrated platform can drive meaningful outcomes. (Able to break down and execute on complicated projected, end-to-end)
• Prepare and lead early-stage demos, document key requirements, and ensure a smooth transition to Account Executives and full-scale SAs when deeper technical validation is needed. (Demonstrates consistent and autonomous application of skills, experience and expertise to relevant work.)
• Partner closely with AEs, Marketing, and Solution Architects to align account strategy, develop repeatable demo narratives, and capture customer feedback that shapes our GTM approach. (Work is cross-functional in nature)
• Maintain accurate pipeline tracking and forecasting in Salesforce, contribute reusable demo and…