Director of Client Relations

For over 78 years,
Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you’re worth with a lot of really awesome people.

Location:

Austin, TX
Sales Territory:
Local radius
Full-time | Base Salary+Bonus|Comprehensive Benefits|Exceptional Culture
Salary range and comp: 100-130k + bonus + perks

At Ernest, our people are the heart of our success and that includes our clients. As we continue to grow, we’re looking for a Director of Client Relations to lead from the front. This is more than a sales leadership role—it’s about building deep relationships, championing a high-performance team, and becoming the face of Ernest in your territory. We’re looking for a talented and driven sales leader who can inspire a team of Client Relationship Managers (CRMs), drive growth through new business development and account expansion, and create unforgettable client experiences along the way.

You know how to lead in every setting—from boardrooms to BBQs, ballgames to cold call walk-ins—and you make clients feel like partners and teams feel unstoppable. If that’s your style, you’ll fit right in at Ernest.

• Motivateandmanageateamof
  
  B2BClient Relationship Managers (akaoutsidesalesreps)
• Coachyourteaminsalesstrategies,tools,andaccountplanning
• Leadmonthlysalesmeetingsandconductregularreviewstokeepgoalsontrack
• Serveasthego-tosalesleaderforyourregion—internallyandexternally
• Build authentic,lastingrelationshipswithbusinessclients
• Represent Ernestatappreciationevents,sports outings,andclientmeetings
• Partnerwithsupplierrepstodrivevalueandstrengthenrelationships

• Guideandsupportyour Client Relationship Managersastheyhuntfornewbusinessandgrowkeyaccounts
• CoachCRMstodeepenaccountpenetrationandmaximizeGTMgrowthacrosstheirportfolios
• Beastrategicpartnerinremovingroadblocks,navigatingclientchallenges,andensuringsuccessfuloutcomes

• Supportcompanypoliciesrelatedtocredit,collections,pricing,andmore
• Approvepricingdeviationsandoverseesalespromotions,campaigns,and contests

• Trackrecordofstrategicthinkingandoperationalexecution
• Confidenceinbuildingrapportatalllevels—fromclientstocolleagues

We don't just build sales teams, we build careers. Our culture is rooted in connection, development, and a shared belief that when one of us moves forward, we all move forward. You’ll be empowered to lead, equipped to succeed, and supported by a team that celebrates every win, big or small.

Let's build something great together!