Sales Support Representative- Residential Builder

Join to apply for the Sales Support Representative
- Residential Builder role at Ferguson
.

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together we build better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service and capabilities across many industries including Residential Building and Remodel.

Monday – Friday, 8 am – 5 pm plus 1 Saturday, 6 weeks

$19.65 – $31.41

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

• 0‑3 years of sales and/or customer service experience preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills, including ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented mentality; ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

We value our associates’ well‑being and offer a competitive benefits package including health, dental, vision, paid time off, life insurance, a 401(k) with company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, and community involvement opportunities.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
The Company is an equal‑opportunity employer and abides by the requirements of 41 CFR 60‑300.5(a) and 41 CFR 60‑741.5(A). Ferguson Enterprises, LLC is an equal employment opportunity employer: F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.