Specialty Booking Coordinator

About the Outdoorsy Group and Wheelbase Pro

Founded in 2015, the Outdoorsy Group pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. Millions of guests trust the  RV rental marketplace to help them create lifelong family memories, while host partners are empowered to grow their businesses.

Wheelbase
, the Group’s industry-leading fleet management platform
, underpins the professional RV rental ecosystem, serving as the essential, cloud-based software that enables professional operators to streamline operations, maximize revenue, and manage fleets across multiple channels. This transformative tool handles everything from online bookings and payment processing to real-time inventory synchronization with

Outdoorsy is seeking a Specialty Booking Coordinator to join our team in Austin, TX. This person will own and scale our high-value, complex booking channels: one-way rentals, long-term bookings, and group reservations. Currently, these specialized bookings require significant manual coordination, creating operational bottlenecks while representing substantial untapped revenue across our Wheelbase platform.

By facilitating just 8-12 specialty bookings per month (conservative estimate), this position will generate $150K-300K+ in annual revenue while delivering significant lifetime value to our professional rental operators.

We're at an inflection point. Guests are asking for one-way rentals, long-term bookings, and group/event reservations
—but we lack the infrastructure and dedicated resources to capture this demand efficiently. You'll build the playbook, own the relationships, and prove out these revenue channels.

Group event bookings are particularly important
, as we look to expand our relationship with different industries to support events.

You're a logistics thinker who loves solving puzzles. You thrive on making impossible bookings happen, get energized by building relationships with operators, and understand how to balance customer delight with operational efficiency. You're comfortable in ambiguity and excited to build something from scratch. You are personally invested in the experience of our customers.

• Revenue-Driven: You understand that every booking you facilitate directly impacts both our business and our pros' success.
• Relationship Builder: You can quickly build trust with rental operators and become their go-to person for complex bookings.
• Operationally Savvy: You think in systems and processes, documenting what works so it can scale.
• Problem Solver: When there are 5 obstacles to a booking, you figure out creative solutions to all 5.
• Startup Mentality: Comfortable with rapid iteration, shifting priorities, and lean operations.
• Community builder: Excels in building strong relationships with new and existing partners.

• Own end-to-end coordination of one-way, long-term, and group bookings from inquiry to completion.
• Work directly with rental operators (pros) or p2p owners to match supply with specialized demand.
• Navigate logistics challenges: positioning fees, vehicle transfers, multi-location coordination, and custom pricing.
• Serve as a white-glove concierge for high-value bookings that require extra attention.
• Respond to specialty booking inquiries within 2 hours during business hours.

• Develop trusted relationships with 20-30 core pros across key markets who can reliably fulfill specialty bookings and cancellations.
• Understand each operator's fleet, geographic coverage, and appetite for different booking types.
• Create informal "networks" of pros who can support each other with vehicle positioning and transfers.
• Host quarterly check-ins with top specialty booking partners.

• Document successful booking patterns and create playbooks for each specialty booking type.
• Identify product/tech requirements to reduce manual work and scale operations.
• Build pricing frameworks for one-way fees, long-term discounts, and group bookings.
• Develop understanding of competitor landscape and identify opportunities to partner and/or improve.
• Track…