Specialty Booking Coordinator

Base pay range: $65,000 – $80,000 per year.

Location:

Austin, TX (in-person, 5 days/week).

Specialty Booking Coordinator – owns high-value, complex booking channels (one-way rentals, long-term bookings, group reservations) for Outdoorsy's Wheelbase platform.

• Own end-to-end coordination of one-way, long-term, and group bookings from inquiry to completion.
• Work directly with rental operators (pros) or P2P owners to match supply with specialized demand.
• Navigate logistics challenges: positioning fees, vehicle transfers, multi-location coordination, and custom pricing.
• Serve as a white-glove concierge for high-value bookings that require extra attention.
• Respond to specialty booking inquiries within 2 hours during business hours.
• Develop trusted relationships with 20‑30 core pros across key markets who can reliably fulfill specialty bookings and cancellations.
• Understand each operator's fleet, geographic coverage, and appetite for different booking types.
• Create informal networks of pros who can support each other with vehicle positioning and transfers.
• Host quarterly check‑ins with top specialty booking partners.
• Document successful booking patterns and create playbooks for each specialty booking type.
• Identify product/tech requirements to reduce manual work and scale operations.
• Build pricing frameworks for one-way fees, long-term discounts, and group bookings.
• Track metrics on inquiry-to-booking conversion, average booking value, and operator satisfaction.
• Collaborate with Product and Engineering teams to prioritize features that enable self-service for specialty bookings.
• Maximize conversion rates on specialty booking inquiries (target: 60%+).
• Identify and pursue high-value corporate/long-term booking opportunities.
• Create upsell opportunities within specialty bookings (insurance, add-ons, etc.).
• Build relationships with corporate travel coordinators, event planners, and relocation services.

• 3+ years in operations, logistics, sales operations, or account coordination.
• Track record of revenue generation or quota achievement.
• Exceptional written and verbal communication skills.
• Highly organized and able to manage multiple complex transactions simultaneously.
• Comfortable with data and metrics to drive decisions.
• Startup or high‑growth company experience.
• Able to work in‑person from the Austin office 5 days/week.

• Experience in the rental, hospitality, travel, or logistics industries.
• Familiarity with fleet management, vehicle rentals, or marketplace dynamics.
• Previous role involving B2B relationship management.
• Knowledge of RV or automotive rental operations.

• Experience with SaaS platforms or dual‑sided marketplaces.
• Background in sales or business development.
• Understanding of insurance/protection products in rentals.

• Number of specialty bookings closed per month (one-way, long-term, group).
• Total booking value facilitated monthly/quarterly.
• Conversion rate on specialty booking inquiries.
• Number of active “network pros” participating in specialty bookings.
• Average days to close specialty bookings.
• Customer satisfaction scores from both renters and pros.
• Percentage of repeat specialty bookings from same pros.

• Competitive Salary:
  Base salary $50,000, with OTE of $65,000–$80,000 due to earned commission.
• Growth Opportunity:
  Join an early-stage company and help build its foundation for success.
• Equity:
  Opportunity to earn equity compensation.
• Comprehensive benefits: full health and welfare package, a 401(k) match, and flexible paid time off.
• Fun office atmosphere: lively office, snacks, happy hours, catered lunches, and team‑building events.
• Work‑life balance: enjoy RV rental discounts and a culture that values a healthy balance between work and adventure.