Senior Relationship Account Manager

The Relationship Account Management team is a team within Mongo

DB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with Mongo

DB’s mature customers, focused on retention and expansion in the process.

Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between.

• 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role
• A proven track record of over achievement and hitting sales targets - this role will be responsible for renewals and upsells
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role
• Demonstrated ability to articulate the value of a complex enterprise technology
• A mind for technology - we’ll teach you about Mongo
  
  DB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to work in a fast paced environment
• High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution
• Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including;
  Professional Services, Tech Services, Marketing, etc
• Prior exposure to database, cloud and infrastructure technology is a plus

• Work as a strategic advisor to the customer — aligning not only to their Mongo
  
  DB initiatives, but also their internal processes, bottlenecks, and overall corporate strategy
• Proactively prospect, identify, qualify and build relationships with additional contacts across your customer base to ensure you are multi-threaded in your accounts
• Negotiate renewals and growth opportunities, execute Mongo
  
  DB sales process to both protect and expand Mongo
  
  DBs renewal base
• Promote the implementation of Mongo
  
  DB features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the Mongo
  
  DB footprint with your customers
• Leverage data signals and proactive outreach to identify and address potential risk within your portfolio
• Partner closely with Mongo
  
  DB executives, product managers, and leadership to achieve positive customer outcomes

Mongo

DB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. Mongo

DB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Mongo

DB’s cloud-native platform, Mongo

DB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on Mongo

DB for their most important applications, we’re powering the next era of software.

Our compass at Mongo

DB is our Leadership Commitment, () guiding how and why we make decisions, show up for each other, and win. It’s what makes us Mongo

DB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy () , we value our employees’ wellbeing and…