Customer Service​/Inside Sales

Customer Service / Inside Sales – FCX Performance

Location:

Austin, TX.

We are hiring a full-time creative and resourceful customer service representative (CSR) to provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

This position is onsite at our service center, part of a great team. Hours are 8:00 am – 5:00 pm Monday through Friday.

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long‑lasting careers. 25% of our U.S. team has 20+ years of service!

• Competitive hourly pay, monthly, quarterly, and annual bonus opportunities
• 401(k) with company match
• Health, dental, vision insurance
• Time off, tuition reimbursement, employee assistance program
• Career paths available in sales, operations, or management throughout the country
• Professional development and training
• Great work/life balance
• Team‑oriented company culture where we have fun in the process

• Answer customer inquiries, provide quotes, and process orders
• Expedite returns and sourcing parts
• Assist in generating sales
• Help in the stockroom as needed and deliver orders to customers as needed

• 1+ year customer service or inside sales experience; industrial distribution or parts counter environment a plus
• Knowledge of hydraulic, bearings, or power transmission preferred
• Attention to detail, accuracy, ability to multitask, sense of humor
• Excellent written and verbal communication skills, including English grammar
• High school diploma or equivalent
• Mechanical aptitude; basic computer skills including Excel
• Valid driver's license with clean driving record (MVR)
• Position is onsite and not eligible for relocation benefits
• Authorized to work in the U.S.; we cannot sponsor work visas

Come for the job. Stay for the career. Apply for immediate consideration!

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value‑added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi‑channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer and enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Seniority level:
Entry level

Employment type:

Full‑time Job function:
Other Industry: Industrial Machinery Manufacturing