IQOS Expert – Heated Tobacco Product

Position: Future IQOS Expert – Heated Tobacco Product

DESCRIPTION

Are you outgoing, energetic, and passionate about connecting with people?

We are seeking Future high‑impact, consumer‑facing Sales Expert to engage legal‑age smokers and nicotine users exploring smoke‑free alternatives. This role blends in‑store consumer engagement, guided trials, product demonstrations, and community networking to drive acquisition, conversion, and long‑term retention.

You will represent a leading heated tobacco brand by delivering exceptional product education, personalized demos, and concierge‑level support that helps consumers transition confidently and successfully.

Salary 67,000.00 with bonus potential

RESPONSIBILITIES Brand Representation & Consumer Engagement

• Act as a trusted Brand Ambassador who builds awareness and interest through warm, engaging, and compliant interactions.
• Independently identify, engage, and support adult consumers using a consultative, consumer‑first approach.
• Build and nurture a personal network through community connections, referrals, and word‑of‑mouth.
• Deliver clear, engaging explanations of heat‑not‑burn technology and the science behind reduced‑risk products.
• Conduct high‑quality guided trials that help consumers connect with the product experience.
• Use a tailored, empathetic sales approach to overcome objections and guide confident purchasing decisions.

Retail Channel Support

• Work in key retail stores during scheduled shifts to drive trial, awareness, and sales.
• Provide product expertise and partner closely with retail associates to strengthen advocacy and consumer referrals.
• Maintain all kiosk assets, ensuring proper placement, visibility, and brand presentation.

Sales Acquisition & Prospecting

• Build strong relationships with store managers and staff to reinforce support and drive engagement.
• Proactively acquire new consumers through in‑field prospecting, local outreach, community presence, and your personal network.
• Build and maintain a healthy pipeline of consumers using multiple acquisition channels.
• Convert store traffic into meaningful interactions, guided trials, and sales.

Consumer Retention & Hyper Care

• Manage incoming leads promptly, providing timely follow‑ups and high‑quality interactions.
• Deliver personalized after‑care (Hyper Care) to support consumers through their first two weeks of usage.
• Proactively check in to ensure proper onboarding, usage confidence, and satisfaction.
• Resolve challenges or concerns that arise post‑purchase to ensure long‑term conversion.
• Maintain strong relationships that fuel referrals and incremental sales.

Territory Ownership & Execution

• Take full ownership of your territory’s KPIs, including conversions, guided trials, engagement volume, and retention.
• Execute your schedule reliably and professionally, working independently across designated locations.
• Record daily activity, consumer interactions, and insights with accuracy and attention to detail.
• Collaborate with your team and manager to share learnings, improve processes, and maximize performance.

QUALIFICATIONS Who You Are

• A self‑motivated, personable professional with natural confidence and warmth.
• Entrepreneurial and resourceful — always finding new opportunities to engage consumers.
• Experienced in consumer‑facing roles such as field sales, retail, hospitality, events, or demos.
• A strong communicator who can quickly build trust, listen actively, and tailor messaging to each consumer’s needs.
• Comfortable working independently in fast‑paced environments, especially high‑traffic retail stores.
• A problem‑solver with a consumer‑first mindset and strong sense of ownership over results.
• Licensed driver with a clean driving record.
• Bilingual in Spanish is a plus.

Why Join Us

• Play a key role in transforming the future of adult nicotine use.
• Join a supportive team backed by a globally recognized brand.
• Earn competitive compensation with bonus opportunities tied to performance.
• Build your personal consumer network while enjoying independence and autonomy in your day‑to‑day work.

Ready to lead the change? Apply now and help drive the transition to a smoke‑free future.

ABOUT US

Mosaic is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and…