Call Center Representative

Description

Job Summary:

Reporting to the Manager of Business Development, the Call Center Representative is responsible for handling a large volume of inbound and outbound calls related to health insurance in a timely manner, following call center scripts when handling different topics, identify customer needs, clarify information, assist customers in the enrollment process using sales techniques, research and provide solutions. The chosen candidate will maintain records of conversations and results and meet team/personal qualitative and quantitative targets.

Essential Duties:
Responsible for answering inbound calls to process PCP Change Requests, send member , explain to members how to log into portal, and update member demographics. Access and interpret customer accounts and provider data to provide answers to inquiries Assist customers in the enrollment process using sales techniques Document all customer interactions Maintain communication equipment by reporting problems Accomplish sales and organization mission by completing related projects as assigned.

Adhere to established quality and production standards Maintain customer privacy Protect company proprietary information

Skills

health plan, managed care, health insurance, call center, inbound call, enrollment sales, insurance sales, tele sales, retail sales

Top Skills Details

health plan,managed care,health insurance,call center,inbound call,enrollment sales,insurance sales,tele sales

Additional

Skills & Qualifications

Best vs Average:

- 12 years in insurance sales, open enrollment, retention, or call center + sales
- Marketplace enrollment experience is highly preferred
- Managed care experience (12 years) is a plus
- Top candidates will have both health insurance and call center experience

Experience Level

Expert Level

Job Type & Location

This is a Contract to Hire position based out of Austin, TX.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Austin,TX.

Final date to receive applications

This position is anticipated to close on Oct 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information…