Sales Coordinator

Industry: Hospitality / Hotel Management

Experience: Sales or customer service experience preferred

We are seeking an organized, customer-focused Sales Coordinator to support the sales team at an all-suite hotel in Austin, TX. This role combines sales support, client relationship management, event coordination, and administrative responsibilities to drive bookings and deliver an exceptional guest experience.

The ideal candidate has strong communication and organizational skills, enjoys interacting with clients, and can manage multiple priorities in a fast-paced hospitality environment.

• Answer phone calls, welcome walk-in guests, and provide professional customer service.
• Conduct hotel and meeting-space tours for prospective clients.
• Assist with negotiating room rates, group bookings, contracts, and hotel services.
• Serve as a primary point of contact for clients from initial inquiry through event completion.
• Coordinate with hotel departments to ensure client requirements and event specifications are met.
• Support the sales team in achieving booking and revenue targets through prospecting, sales, and marketing activities.
• Prepare proposals, contracts, rate agreements, and other sales documentation.
• Maintain accurate client records, correspondence, and follow-up documentation.
• Address customer inquiries, complaints, and service issues promptly.
• Collaborate with the sales team to evaluate performance and improve sales strategies.
• Promote hotel services through social media and other marketing channels.
• Perform additional duties as assigned by management.

• Strong verbal and written communication skills in English.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong customer service and interpersonal skills.
• Ability to collaborate across departments and maintain positive client relationships.
• Ability to lift up to 20 lbs.
• Previous sales or customer service experience preferred; hospitality experience is a plus.
• Competitive salary with potential performance-based incentives.
• Vacation, sick, bereavement, and holiday pay.
• Medical, dental, and vision insurance.
• Life and short-term disability insurance.
• Employee discounts at participating brand and company hotels.
• Free third-party employee assistance program.
• Opportunities for career advancement within an expanding hotel portfolio.