Client Specialist; Inbound Sales Development

Key Descriptors: Inbound Sales Persistence Advisor

Role Snapshot: Respond to new inbound merchant opportunities within three minutes and guide every applicant through documents, onboarding, and approvals, being the friendly, knowledgeable first voice of Easy Pay Direct for businesses that will soon be selling through AI agents with agentic commerce on EPD Commerce.

Agentic Commerce will facilitate AI agents buying and selling.
Our new platform, EPD Commerce is at the forefront of this wave.
It connects products, checkout, subscriptions, payments, revenue recovery, and agentic flows in one system.
Business owners can talk to their transaction data, ask their own AI agent about their business, and have that agent take action on their behalf.

Over the last 14 years, Easy Pay Direct has helped more than 100,000 businesses accept payments, navigate complex processing requirements, and grow.
That experience is the foundation for EPD Commerce, our AI-powered commerce platform.

Based in East Austin, we're founder-led and 100% founder-owned.
Without outside investors, we have the independence to move quickly, invest for the long term, and build around the needs of the businesses we serve.

Joining our team means helping build the next generation of commerce on the foundation of an established payments business.
You’ll work on real problems for real business owners, with the opportunity to shape both what we build and how we build it.

Our mission is to make running a business easier, so merchants can spend less time managing systems and more time serving their customers and generating revenue.

We're a high-performing, collaborative team that values ownership, initiative, and continuous improvement. Here, your fingerprints are on the product, leadership knows your name, and your work shapes the future of the company. You'll help launch a new platform from the start, not maintain someone else's.

This role is for a true difference-maker, not another cog in the machine. If you're a natural connector who thrives on a challenge, you'll be the friendly, knowledgeable guide for our new clients and build a career in a rapidly expanding industry with unlimited career advancement opportunities.

Easy Pay Direct is looking for a New Client Specialist to handle our inbound opportunities. When a business owner reaches out to us, you'll be the first point of contact, the trusted advisor, and the persistent force that gets their application over the finish line.

Your mission is to welcome new merchants and get them up and running quickly. You'll respond to new inbound leads in under three minutes, guide applicants through documents and onboarding, and make sure every application is complete and secure before it moves forward.

We work with specific KPIs that are essential for our collective success. This role is all about speed and quality, so clients are set up for success from day one. It's a hands-on role where you'll wear many hats and have a direct impact on the team's results.

The businesses you welcome are the merchants EPD Commerce is built for, as agentic commerce changes how they sell and get paid.

Our team is guided by five core values:
Persistence;
Growth;
Open, Effective Communication;
Doing the Right Thing; and We Make Things Easier. As a New Client Specialist, you'll put them into practice every day.

• Location: East Austin, TX (Onsite)
• Compensation: 1st year average OTE of $85,000 (base salary of $70,000 plus $15,000 in annual incentives)
• Reports To: NCS Lead
• Experience Requirement: 2-5+ years of B2B sales experience

• Be the first voice business owners hear when they reach out to Easy…