S) Seasonal Group Sales Account Coodinator

Position:(S) Seasonal Group Sales Account Coodinator

Location: Austin, TX

Job :309

# of Openings:1

SXSW is seeking a detail-oriented and proactive Seasonal Group Sales Account Coordinator to join the Group Sales & Partnership Experiences team for SXSW and SXSW EDU. In this key position, you will directly support and manage group sales clients and partners throughout their lifecycle—owning the post-sale client journey, driving targeted prospecting for key accounts to boost badge sales leading into the event, and executing elevated on-site hospitality operations.

This role demands exceptional organizational skills, seamless cross-departmental communication, and a strong commitment to client and partner success.

Responsibilities include but are not limited to:

• Serve as the primary post-sale point of contact for group registration clients, facilitating seamless handoffs to Housing and operational teams.
• Process invoices, generate badge coupons, and manage overall client fulfillment.
• Draft and execute contract modifications, including change orders, amendments, and cancellations.
• Maintain up-to-date client records, deliverables, deadlines, and status updates across internal systems (Airtable, Hub Spot, File Maker).

• Monitor industry news and trade publications to identify market shifts and generate prospective sales leads.
• Execute targeted lead-sourcing campaigns via Amplemarket to build actionable prospect lists.
• Research key target organizations—tracking buying signals, organizational changes, and decision-makers—to support sales leadership.

• Serve as a reliable extension of the Account Management team, delivering a consistent, world-class client experience.
• Proactively identify administrative and operational bottlenecks before they impact client satisfaction.
• Assist cross-functional teams to ensure all sponsorship commitments and client deliverables are met.

• Support day-to-day operations and staffing for the Group Connections Lounge, including vendor coordination, collateral distribution, and attendee hospitality.
• Manage the group registration indicator process to ensure accurate badge profile updates.
• Assist in executing the pre-printed Badge Concierge service for premium client groups.
• Track, allocate, schedule, and support private on-site client meeting spaces.
• Provide dedicated, high-touch customer service and registration support for group clients throughout the event.

Qualifications include:

• 1-3 years in client services, account management, event coordination, or sales support. Experience working with diverse clientele across varying business verticals, startup environments, and executive leadership tiers preferred.
• Hands-on experience with CRM and database tools, including Google Workspace, Airtable, Hub Spot, and File Maker. Experience with prospecting tools like Amplemarket is a plus.
• Exceptional written and verbal communication skills; comfortable liaising between internal cross-functional teams and external corporate clients.
• Maintain responsiveness, professionalism, and close attention to detail within a fast-paced environment.
• Meticulous attention to detail, strong problem-solving skills, and a proven ability to prioritize multi-step projects under dynamic event deadlines.
• Solid understanding of the SXSW ecosystem.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully:

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to occasionally lift up to 10 pounds, as needed.
• Operation of standard office equipment, including computers, phones, and printers.
• May require occasional bending, reaching, kneeling, or climbing stairs.
• Ability to work outdoors, including exposure to varying temperatures or noise levels.
• Possibility to stay on-site in company-provided accommodations during the event.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position is located in Austin, Texas. Hybrid schedule – 4 days in the office, remote on Friday. This role requires the availability to work additional hours from January through March, including evenings and weekends, and to provide on-site support during the event.