Inside Sales Specialist AMER

At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.

Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Large Format Additive Manufacturing (LFAM). By pioneering cutting-edge technology, we tackle the most complex challenges across aerospace, marine, energy, design, and architecture industries.

Our solutions combine advanced robotics, patented extrusion systems and our proprietary Eidos Manufacturing software
, enabling high-performance, large-scale production with unmatched efficiency and sustainability.

Central to our innovation are our flagship platforms:
Heron AM
, for 3D printing of large-scale composite parts and Vipra AM
, to produce large-scale metal components.

With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.

Join Caracol and be part of a diverse, talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future
!

BUILD BEYOND POSSIBLE, WITH ADDITIVE MANUFACTURING

We are looking for an Inside Sales Specialist to own the full remote sales cycle across North and South America for our On-Demand Manufacturing services and/or our materials and software offerings. Based at our Pflugerville facility in the Austin, TX area, you will generate new pipeline through inbound and outbound activity, manage opportunities from first contact through order and reorder, and serve as the bridge between US customers and our team in Italy.

This role reports directly to the Head of Sales.

• Lead generation & prospecting: Qualify inbound leads from the website, email, phone, and trade shows (IMTS, RAPID + TCT, CAMX), while proactively generating new pipeline across North and South America through targeted account research and contact list development in aerospace, defense, marine, energy, and industrial markets.
• Multichannel outreach: Execute tailored outreach campaigns across multiple channels, leveraging AI tools for account research, message personalization, and sequence automation to engage prospects and generate qualified opportunities.
• Discovery & pre-sales: Schedule and lead discovery calls, gathering customer requirements, including CAD files, materials, quantities, timelines, and required certifications.
• Quotes & proposals: Develop quotes in collaboration with Sales, Engineering, and Production; prepare proposals and contractual documentation (NDAs, terms and conditions of sale); follow up on open quotes through closing and conduct win/loss analysis.
• Order management & cross-functional coordination: Manage order handovers to Operations, verify purchase orders, and coordinate with Finance on invoicing and collections and with Logistics on shipping and delivery tracking. Act as a point of contact for US customers during Central Time business hours, ensuring smooth coordination with the team in Italy.
• Post-sales & account growth: Follow up after delivery, collect customer feedback, manage reorders, and identify upsell and cross-sell opportunities across materials and software.
• CRM, pipeline management & reporting: Maintain accurate CRM records, manage the sales pipeline, reactivate dormant leads and customers, track weekly activity targets and key performance metrics, and provide sales forecasts and monthly reports.
• Marketing & trade shows: Support trade show activities, including preparation, booth presence, and post-event follow-up, as well as customer visits in Austin. Share feedback with Marketing to improve lead generation and…