Mexico Account Manager

Austin, TXBizDev Specialized – Specialized /Full-time /On-site

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.

Who We Want At Arrive Logistics, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. As an Account Manager at Arrive, you will be a part of a growing team designed to support the operations of shippers in our network.

You will take ownership of the daily operations for our customers and will represent Arrive as their main point of contact. The ultimate goals in this position are to build trust, strengthen relationships, and identify opportunities for continued partnership with these customers. If you have a passion for account management and customer service, we cannot wait to meet you! What You'll DoAccount Growth and Strategy Collaborate with Mexico and Business Development (BD) leadership to create and implement expansion strategies for assigned accounts

Develop and execute plans to foster consistency and growth within your book of business

Serve as the primary point of contact for your customers, building relationships and driving account growth through engagement and high-quality service

Provide feedback to the pricing team on business nuances, favorable lanes, and spot hit rates; offer recommendations for improvements

Assist in coordinating Request for Proposal (RFP) execution alongside Executive Sponsors, Sales, and the Pricing Team Implementation Work  with customers and BD representatives to define onboarding requirements and ensure successful account setup

Gather necessary information for onboarding and establish internal processes to provide a high level of customer service

Act as the liaison between BD and the Mexico team, ensuring that internal and customer expectations are met Execution

Oversee the full lifecycle of cross-border Mexico (XB MX) loads for assigned accounts, including load building, scheduling appointments, customs documentation, border operations, issue resolution, and aging management

Deliver exceptional service and flawless execution to ensure positive first impressions with customers

Identify and address operational inefficiencies to monitor and improve account profitability

Drive consistency in volume across assigned accounts and collaborate with operations leadership to coordinate transitions

Manage daily performance against Customer and Cross-Border Mexico KPIsResolve issues proactively to mitigate potential claims

Leverage previous customer operations experience to problem-solve complex issues independently and collaboratively

Work with cross-border carrier teams to ensure alignment on load requirements, optimizing coverage and service

Qualifications

Bachelor’s degree in a relevant field preferred

Prior operations experience in a 3PL or supply chain environment, 2+ years preferred

Ability to thrive in a fast-paced, high-pressure environment while multitasking

Strong attention to detail, with a focus on accuracy and follow-through

Confident in executing tasks based on verbal and written instructions

Passionate about customer service and problem-solving with the customer experience in mind Proactive, with the ability to work independently and collaboratively to achieve results

Excellent communication skills,…