Manager, Solutions Consulting

Summary: The Manager, Solutions Consulting leads Absence Soft’s team of Solutions Consultants — the technical experts who partner with sales to show prospective and existing customers how our platform solves real leave and accommodations challenges. Reporting to the CRO, this role leads the team’s day-to-day operations: hiring, coaching, demo standards, and deal strategy. This is a hands‑on leadership role — this role develops the team while stepping into complex deals directly, with success measured by improving win rates and faster onboarding of new Solutions Consultants.

• Hire, onboard, coach, and develop a team of 4–8 Solutions Consultants, building the skills and confidence needed to handle increasingly complex deals.
• Implement and maintain demo standards, discovery frameworks, and win/loss review practices that give the team a consistent playbook to work from.
• Set individual and team goals tied to revenue outcomes, and hold regular individual meetings and pipeline reviews to track progress.
• Create a team culture that balances high performance with genuine support as the function scales.

• Partner closely with sales leadership to align SC coverage, prioritization, and deal strategy across new business, expansion, and renewal opportunities.
• Act as a hands‑on leader on strategic or complex opportunities — joining calls, sharpening demos, and helping close deals directly when needed.
• Serve as an escalation point for technical or process roadblocks that arise during the sales cycle.
• Communicate SC team performance, capacity, and needs clearly to the CRO and cross‑functional stakeholders.

• Maintain deep fluency in the Absence Soft platform and the leave and accommodations landscape so the team’s guidance stays credible and current.
• Stay close to customer feedback and the product roadmap to help the team position new capabilities effectively.

• Identify gaps in process, tooling, or coverage as the team grows, and drive the changes needed to close them.
• Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
• Assist in maintaining applicable organizational security and compliance controls within your department, role, and subordinates’ roles.
• Other duties as assigned.

• 3-5 years of experience as a Solutions Consultant, Sales Engineer, or similar presales role, ideally in HR tech, SaaS, or related enterprise software.
• 1-2 years directly managing or leading a presales/Solutions Consulting team, including hiring, coaching, and performance management.
• Ability to implement and refine established processes and playbooks to improve team consistency and performance.
• Strong communication skills, with experience presenting to and influencing both technical and executive audiences.
• Comfort operating as a hands‑on leader: able to step into deals directly while developing others to do the same.

• Experience in the leave, accommodations, HR, or benefits technology space.
• Familiarity with Salesforce and demo/discovery tooling commonly used in SaaS sales cycles.
• Experience scaling a team through a period of rapid growth.

• Hands‑on leader who balances team development with active deal participation.
• Strong coach who builds SC capability through structured feedback and playbook development.
• Collaborative partner to Sales leadership who aligns SC coverage with revenue priorities.
• Deep product and industry expertise that keeps the team’s guidance credible and current.
• Process‑oriented with ability to implement and refine team standards and playbooks.
• Cl…