Studio Sales Support

Job Description

At Phillip Jeffries, we believe the most beautiful spaces begin with meaningful connections. Since our start in a family garage in 1976, we have grown into a global luxury wallcovering brand trusted by the world’s top designers and architects. Today, our curated collections and dedication to exceptional service set the standard in the industry. That kind of reputation is built by passionate people who know how to sell not just a product, but a story.

If you're inspired by thoughtful design, meaningful relationships, and being part of a team shaping extraordinary interiors, we invite you to apply for the Studio Sales Support role. In this position, you'll help drive sales through proactive support and behind-the-scenes coordination. Reporting to the Studio Lead, this role is primarily remote, with an expectation to come on-site once a month or as needed to provide coverage during team absences.

Studio Sales Support

• Convert quotes into confirmed orders through proactive follow-up and seamless coordination with the sales team.
• Assist clients with product selection and sampling, offering tailored recommendations that reflect their unique design vision.
• Deliver a warm, attentive, and knowledgeable studio experience that reflects the elegance of the Phillip Jeffries brand.
• Build lasting client relationships by anticipating needs, offering thoughtful solutions, and ensuring every interaction feels personal and polished.
• Stay ahead of trends and launches by participating in product trainings and studio briefings.
• Navigate and utilize internal systems to support smooth, efficient sales operations.
• Communicate with clarity, care, and professionalism to ensure every client touchpoint is exceptional.

• Log and track sales activities using Salesforce and PowerBI, ensuring data accuracy and visibility.
• Participate in daily sales huddles to support team goals and drive momentum.
• Process quotes and orders in BC and Fresh Works with precision and care.
• Support lead generation and revenue development through strategic follow-up and reporting.
• Monitor open orders and quote expirations, assisting in closing sales with finesse.
• Respond to client inquiries via phone, email, and chat - always within our service level agreements.
• Assist with sample order follow-ups and ensure every client touchpoint reflects our brand's commitment to excellence.

• You live in the West Palm Beach area and are available to work remotely until the Studio opens, then transition to onsite five days a week.
• You have at least 2 years of customer service or sales support experience
• You're organized, detail-oriented, and comfortable managing multiple priorities
• You're a strong communicator with a helpful, team-focused approach
• You're familiar with Microsoft Office and may have experience using a CRM or ERP system
• Experience in the design industry or a trade showroom is a plus, but not required

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

• Competitive hourly wage ranging from $27.00 to $31.25, based on your experience and technical expertise
• Annual bonus opportunity to reward your performance
• Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required

• Comprehensive medical coverage with employee premiums as low as $40 per month
• Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions

• 16 paid personal days each year to relax, recharge, or travel
• 10 Paid holidays including New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve
• Additional paid time off during our…