Account Manager

Join Garda World as a Security Account Manager – Where Service Excellence Meets Impact!

As a Security Account Manager, you’ll be the trusted link between our clients and our organization, ensuring they receive an exceptional experience that reflects Garda World’s reputation as the industry’s premier security partner. In this role, you’ll champion service quality, strengthen client relationships, and help drive account success through proactive communication, problem‑solving, and operational insight. We’re looking for a leader who understands numbers and people, interprets financial reports, builds credibility quickly, and consistently demonstrates honesty, reliability, and professionalism.

• Competitive Salary: $55,556.80 / year
• Work Site
  
  Location:
  
  Austin, TX
• Set
  
  Schedule:
  
  Monday through Friday, 8:00 a.m. – 5:00 p.m. (may require long hours and weekends)
• Comprehensive Benefits:
  Medical, dental, and vision insurance plans; 401(k) with employer matching; paid time off (PTO); paid holidays; disability coverage; life insurance options.
• Career Growth:
  Opportunities at Garda World
• Travel:
  Daily in‑person visits to various client sites throughout the market.

• Supervise day‑to‑day security service and ensure the highest service standards.
• Develop and maintain effective relationships with clients and employees; serve as liaison among Garda World, clients, and assigned staff.
• Meet regularly with clients to address problems, offer solutions, provide status updates, communicate needs, and ensure contract compliance and customer satisfaction.
• Recruit, select, orient, train, and continually develop staff assigned to the accounts.
• Visit and inspect supervisors and security officers; review reports, provide training and guidance, evaluate proficiency, ensure compliance with contract specifications and Garda World policy, and initiate corrective action as required.
• Maintain thorough knowledge of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements, client policies, and any other information necessary for effective operation.
• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports.
• Ensure 100% compliance with federal, state, and local regulations, contracts, and collective bargaining agreements.
• Recommend new approaches, policies, and procedures to continuously improve efficiency and service.
• Follow progressive discipline on corrective actions.
• Perform other duties as assigned.

• Authorized to work in the United States.
• Ability to pass an extensive screening process.
• A college degree in business or a related field, or equivalent work experience.
• A valid driver’s license and a driving record that meets company vehicle and insurance eligibility standards.
• Minimum 1 year of management experience (3 years preferred).
• Experience overseeing multiple sites.
• Leadership experience.

• Operational oversight & accountability.
• Client‑centric communication & relationship building.
• Team leadership & performance management.
• Attention to detail & situational awareness.
• Administrative & analytical proficiency.

In the United States, Garda World Security is the only guarding security company certified by Great Place to Work. This could be more than a job—26% of our corporate employees started as frontline workers. Garda World Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled professionals worldwide, offering opportunities for individuals to gain experience and develop professionally.

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License # B07185