Senior Operations Manager

Description

Securitas Security Services USA Inc. is the global leader in protective services delivering specialized guarding advanced technology solutions and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise we provide tailored security solutions that combine cutting‑edge technology with outstanding service.

We are seeking a Security Operations Manager for key client sites in Austin, TX. This leadership role is critical in ensuring top‑tier service delivery through effective project planning, strong client relations, and team development. The Security Operations Manager will oversee daily operations and project coordination to meet our commitments, working closely with the client to understand and deliver on this role.

You will support the team, ensuring staff are well‑trained, motivated, and aligned with our operational goals. You will be responsible for managing resources efficiently and ensuring compliance with both company standards and client requirements.

At Securitas growth is not just a possibility—it's a guarantee for those who show dedication, drive, and uphold our core values. We are a performance‑driven organization with a strong sense of purpose and belonging. If you are ready to take on a challenging and rewarding leadership role, make a difference in a fast‑paced environment, and be part of a culture committed to safety and excellence, we want to hear from you.

Join us on our journey to make the world a safer place.

• Competitive Salary: $81,827 Annually
• Medical, dental, vision and life insurance
• 10 accrued vacation days, 4 personal holidays, 6 sick days
• 401(k) with company matching
• Career Growth:
  Continuous training and leadership development programs
• Dynamic Work Environment:
  Be part of a highly engaged and results‑driven team

Monday thru Friday: 16:00-24:00 (4 pm-12 am / midnight)

• Supervise and coordinate the activities of security personnel including guards and security operators.
• Manage staff schedules to ensure adequate coverage and optimal security at all times.
• Conduct regular briefings and training for security staff on emergency procedures, safety protocols, and incident response.

• Oversee the implementation of access control measures to secure facilities and restricted areas.
• Monitor the use of security equipment including CCTV systems, badging systems, alarms, metal detectors, and access control systems.
• Conduct regular security audits and inspections to identify vulnerabilities and recommend improvements.

• Respond promptly to incidents such as security breaches, thefts, or emergencies and coordinate appropriate actions.
• Conduct initial investigations into incidents and prepare detailed reports for senior management.
• Collaborate with law enforcement and emergency responders as needed.

• Ensure all security protocols and procedures are followed by security personnel.
• Maintain compliance with company policies, safety regulations, and local laws.
• Regularly review and update security policies and procedures to reflect best practices and emerging threats.

• Serve as a liaison between security staff and senior management, communicating key issues and developments.
• Prepare and present reports on security incidents, key performance metrics, and trends to senior leadership.
• Communicate effectively with stakeholders regarding ongoing incidents and security concerns.

• Conduct regular risk assessments to identify physical security vulnerabilities and threats.
• Develop and implement mitigation strategies to minimize risks and enhance safety measures.
• Coordinate and participate in emergency drills and safety training sessions.

• Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
• Consistently communicate…