Senior COE Manager, Operational Excellence, GCM

• Senior COE Manager, Operational Excellence, GCM
• Austin

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Global Customer Management

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DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Division:

Solutions
Job Posting

Title:

Senior COE Manager, Operational Excellence, GCM - 129250
Time Type:
Full Time

The Global Sr. COE Manager, Operational Excellence provides critical support to the Global AWS Security Engagement, GCM Business Management, Regional and Local Customer and Internal Operations Team.

Security
- Responsible for being the liaison/direct link between GCM and the DSV Global Security Task Force Team.

Safety
- Responsible for being the liaison/direct link to the client in shaping the strategic direction of the Global Safety Program driving operational standards, adherence, reporting and harmonization through effective project management and continuous improvement support.

• Security
• Serve as the primary Global Customer Management (GCM) security liaison, partnering closely with the established DSV Global Security Task Force (STF), regional security leaders, site operations, and customer stakeholders.
• Represent GCM in global security governance forums and communicate priorities, risks, decisions, and progress clearly to senior DSV and customer stakeholders.
• Collaborate with established Global DSV Security Task Force (STF) team and support to identify, design, and implement continuous improvement security initiatives.
• Develop and implement a globally standardized security framework across all regions, while addressing applicable local regulations, operational requirements, and site‑specific risks.
• Establish consistent global security policies, procedures, minimum control standards, implementation playbooks, governance routines, and reporting requirements.
• Conduct regular site visits to assess physical security controls, operational practices, emerging risks, and compliance with DSV and customer requirements.
• Participate in internal, customer, and third‑party security audits, including audit preparation, evidence coordination, on‑site support, corrective‑action planning, and closure verification.
• Lead security risk assessments and gap analyses across sites, documenting findings and prioritizing mitigation actions based on risk, operational impact, and compliance requirements.
• Maintain a global security compliance roadmap, risk register, audit calendar, and corrective‑action tracker, providing clear visibility to GCM and senior leadership.
• Monitor security performance through standardized KPIs, audit results, incident trends,…