Emergency Communications Operator

University Police Department

All Applicants

40

To Be Determined at Offer

Ongoing

Expected to Continue

AUSTIN, TX

Provides 24/7 emergency and non-emergency police communications, including call-taking, dispatching officers, monitoring radio traffic, coordinating emergency responses, monitoring video footage, and maintaining accurate incident information while supporting officer and public safety.

Provides critical 24/7 police communications support by receiving calls, dispatching officers, coordinating emergency responses, monitoring radio traffic, and maintaining accurate information to protect the safety of the UT community and UTPD personnel.

• Receive, assess, prioritize, and process emergency, non-emergency, and administrative calls, accurately obtaining and documenting critical information.
• Dispatch and coordinate UTPD officers and emergency personnel to calls for service based on priority, location, officer availability, and operational needs.
• Operate and monitor CAD, police radio, telephone, alarms, emergency notification systems, access control systems, and other public safety communications and security systems.
• Monitor campus video surveillance and camera systems, identify suspicious, hazardous, or emergency conditions, and promptly communicate relevant information to officers and appropriate personnel.
• Coordinate emergency responses with UTPD personnel and outside law enforcement, fire, EMS, and other public safety agencies.
• Support critical incidents and special operations, including major events, demonstrations, severe weather, active threats, disasters, and other emergencies, while maintaining operational readiness and continuity of communications.
• Enter, retrieve, and maintain accurate information in CAD, TCIC/NCIC, CJIS, and other authorized law enforcement or university systems while maintaining confidentiality and compliance with applicable requirements.
• Performs other related duties as assigned to support the mission and operational needs of the University of Texas Police Department.

• Must possess a current intermediate TCOLE Telecommunicator License and maintain all required TCOLE, TCIC/NCIC, and CJIS certifications throughout employment.
• High school diploma or equivalent.
• Must successfully complete the required background investigation, drug screening, and other pre-employment requirements.
• Must be able to work a 24/7/365 schedule, including days, evenings, nights, weekends, holidays, overtime, and emergency call-back or holdover assignments as required by operational needs.

Relevant education and experience may be substituted as appropriate.

• Six (6) or more years of experience as a TCOLE-licensed Telecommunicator in a public safety communications or emergency communications environment.
• Possess a current advanced TCOLE Telecommunicator License.
• Prior supervisory or leadership experience in a public safety communications center, including experience as a Communications Lead, Senior Telecommunicator, Communications Supervisor, or equivalent position.
• Experience working in a law enforcement, university police, or other public safety communications environment.
• Experience with CAD, TCIC/NCIC, CJIS, radio communications, video surveillance, emergency notification, and other public safety technology systems.
• Experience coordinating communications during critical incidents, major events, emergencies, severe weather, or other high-demand operational situations.
• Demonstrated ability to lead, mentor, train, and support communications personnel while maintaining…