Desk Clerk

Job Summary:

The Desk Clerk provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns. He/she plays an essential role in ensuring compliance with the policies and procedures of our Permanent Supportive Housing Project. This position is responsible for observing and monitoring all building traffic while respecting the rights and privacy of tenants and guest.

The Desk Clerk is also responsible for rapidly securing the assistance of first responders in emergencies.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Provides a friendly, supportive presence and connection for tenants, visitors and service personnel while at the same time monitoring the building for problems and any safety concerns.

Observes all incoming and outgoing building traffic.

Enforces visitor and guest sign-in-sign out process.

Checks identification and/or tenant/staff badges of all persons entering the building. Copies and files identification of all visitors.

Maintains files on ‘regular’ visitors.

Reviews Security Log and log all occurrences of note within shift and submit to the Community Director for review.

Creates a welcoming, friendly but observant and professional tone in entrance areas.

Participates in fire and evacuation training, planning and operations.

Assist any resident or visitor that may need physical help.

Responds to emergencies and call for assistance from emergency first responders when necessary.

Completes incident reports for any problem that arises.

Provides first alert communication to supportive services and property management of any unusual tenant behaviors observed.

Alerts security if there are signs of criminal or drug-related behaviors.

Possesses working knowledge of closed-circuit cameras, phone system and alarm system.

Duties include clerical such as filing and computer data entry.

Communicates with Community Director any observed maintenance or custodial needs in public areas.

Completes written report (log) at the end of the shift. Note any significant problems, incidents or good news.

Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.

Attends all required meetings and trainings.

Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.

Performs other duties and special assignments as directed.

SUPERVISORY RESPONSIBILITIES This position does not have direct organizational supervisory responsibilities.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, some risk of contact with blood borne pathogens, and outside weather conditions. The noise level in the work environment is usually moderate.

OTHERTime commitment:40+ hours per week Overtime may be required

Mandatory overtime may be required.

Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)
Criminal and educational background check

Must use personal (non-agency) vehicle for transportation

If driving frequently for VOA-TX business:

MVR background check (good driving record)
Valid Texas driver’s license

Proof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be…