Security Guard Lead

About This Position We are seeking a Security Guard Lead to ensure a safe, welcoming environment for patrons and staff. This role leads day‑to‑day security operations, conducts patrols, responds to alarms and emergencies, manages disturbances, provides customer service, supports after‑hours events, issues Criminal Trespass Notices, and trains and guides security personnel. Strong leadership, communication, de‑escalation, and problem‑solving skills are essential.

Job Description:

Purpose:

Under limited supervision, provides visible safety and security services by ensuring a safe and pleasant environment for patrons.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Gathers and organizes reports for submission to supervisor; prepares management reports, policies, and other documentation.

Responds to fire alarms, security alarms, and accidents - contacts appropriate emergency personnel.

Conducts security patrols at locations, parking lots/garages, and surrounding areas for unsafe conditions and reports them as necessary.

Investigates disturbances and in the event of an emergency, maintains order and safety of occupants, while reporting to the appropriate agency.

Provides customer service and acts as a source of information and assistance to inform the public of information, services, programming, policy, and regulations.

Anticipates, de-escalates, and solves problems and when needed, provides reports to the appropriate agency.

Issues and enforces Criminal Trespass Notices for violations and determines if police assistance is required.

Monitors welfare of security personnel working after-hours, overnight, and at remote assignments.

Directs traffic and provides crowd control and security services for after-hours events held by internal and external customers. Transports and safeguards cash pick up and drop offs at all Library locations.

Issues and monitors equipment for assigned staff (radios, badges, keys, uniforms, etc.).Provides direction and training to security personnel, contract employees, and other City departments regarding Non-Violent Crisis Intervention and other training areas.

Responsibilities
- Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

Knowledge of Federal, State, Local laws, and ordinances.

Knowledge of city practice, policy, and procedure.

Knowledge of equity, diversity, and inclusion principles and practices in libraries.

Knowledge of supervisory and managerial techniques and principles.

Skill in oral and written communications.

Skill in handling multiple tasks and prioritizing.

Skill in data analysis and problem solving.

Skill in handling conflict and uncertain situations.

Skill in using computers and related software, including Microsoft Office products.

Ability to facilitate discussions and resolve issues.

Ability to lead and train diverse groups.

Ability to quickly recognize and analyze irregular events.

Ability to establish and maintain effective communication and working relationships with city employees and the public.

Ability to provide high-level customer service.

Ability to work with people of diverse backgrounds.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus three (3) years of providing security-related services.

Licenses and Certifications

Required:

May require a valid Texas Driver License.

Preferred…