Garage Door Specialist

Be the driving force behind our new Garage Door service - launch, lead, and help grow the team!

A minimum of 3 years of garage door repair and installation experience is required.

Please do not apply if you do not meet this requirement.

Salary 50k+ depending on experience.

No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required.

Schedule:

• Monday - Friday
  • Hours: Start to Finish (8:00 AM - 6:00 PM)
  • May have to work a Saturday* once or twice a month, as well as on-call services.

At ABC Home & Commercial Services, we're more than just a company; we're a family committed to excellence. With 75 years of history and a team of over 1,000+ employees serving a growing network of cities in Central and South Texas, we take pride in being a family-owned business dedicated to fulfilling commitments, serving others, and supporting families.

How You'll Make an Impact:

As ABCs Residential and Commercial Garage Door Specialist, you will deliver excellent customer service while efficiently performing high-quality Garage Door Repair and/or Installation.

What You'll Bring:

• Minimum 3 years of garage door repair and installation experience is required.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.
• Fluent in English (reading, writing, and speaking).
• Excellent communication & customer service skills.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
• Demonstrates patience and understanding in resolving customer concerns, even in challenging situations.
• Dependable and self-motivated with desire to work year-round.
• No actual area/region is designated, so please note that you as a Technician will cover the entire Austin Metro area as required.
• Ability to walk for long periods of time in extreme temperatures including outdoors.
• Able to lift 50 lbs. or more.
• Repetitive lifting, twisting, bending, pulling, pushing and climbing may be required.

What We Offer:

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation, sick leave, and participation in our Profit-Sharing Plan.
• Additional compensation opportunities through our Lead Now Program.
• Company clubs, outings, and paid training and development opportunities.
• Tuition reimbursement and educational scholarships for employees and family members.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).
• Wellness program including a gym membership and a company vehicle with gas card.

What You'll Do:

• Accurately diagnose cause of garage door issues, recommend options for solutions, price repairs (when applicable) in accordance with company policy, complete repairs and/or installs after authorization is received, collect and timely deliver payment from customer to office (daily preferred, but always within two business days), complete and submit all required paperwork in a timely and accurate manner.
• Upon completion of service, review invoice and explain work completed (in person, by phone or by email) with customer to confirm satisfaction. Communicate any issues, concerns or outstanding items to office for scheduled follow-up.
• Always maintain positive attitude with customers, fellow employees, and supervisors.
• Communicate effectively with supervisors, dispatchers, CSRs, and customers to always ensure complete alignment during the service repair or replacement process.
• Work with and train any helpers which may be assigned to work with you.
• Maintain company-specified tools, equipment and inventory in your truck for most cost-effective delivery of quality service.
• Attend department meetings and company or vendor training as required.
• Maintain necessary licenses or certifications and complete required continuing education.
• Always exhibit professional conduct, whether at the job site or driving company vehicles.
• Identify and immediately (first opportunity, but always within one hour) report any damage to customers property.
• Clean and clear the work area after job has been…