Regional Technician Trainer - NorthEast; TriState Area)

Fully Remote
• North East - Tri State Area

Responsible for onboarding new technicians, delivering localized training for technicians at all competency levels, and assessing skill level for new and existing technicians. This position provides ongoing technician mentorship, assists with site walks and job audits, reinforces safety standards, and fosters best practice sharing to technicians within the region.

• Partner with branch managers and field service managers to onboard technician new hires, inclusive of safety, technical and customer service training.
• Ensure new hire technicians receive and are properly set up with a company vehicle, computer equipment, mobile phone, company credit card, required PPE and safety equipment, and uniforms and company issued tools.
• Review company policies, procedures, and expectations with new hires.
• Ensure all onboarding documentation is completed accurately and on time.
• Assist with onboarding of technicians for new acquisitions as needed.
• Standardize onboarding processes and timelines across all branches within the region to ensure consistent, efficient ramp-up for new technicians.

• Deliver our classroom training programs for technicians within the region.
• Conduct ride-along and field training sessions with new and existing technicians.
• Provide instruction on generator maintenance, troubleshooting, diagnostics, repairs, and best practices.
• Evaluate technician competency and identify areas requiring additional training.
• Standardize classroom and field training curriculum across the region to ensure consistent delivery and outcomes across all branches.
• Develop accelerated training pathways to bring new technicians up to speed more quickly, reducing time-to-competency.
• Assist in developing additional standardized training materials and technical procedures, both digital content and classroom programs
• Support career development and technical skills progression of technicians through ongoing coaching and mentorship.
• Maintain a technician skills matrix to identify competency levels, certifications, and training gaps for all technicians within the region.
• Perform skills assessment for current technicians within the region to determine eligibility for advancement into a higher technician classification
• Assist with training of technicians for new acquisitions as needed.
• Conduct field quality audits and post-repair reviews to ensure repairs meet company quality standards.
• Identify recurring technical issues and recommend training initiatives to reduce repeat repairs, callbacks, and warranty claims.

• Reinforce company safety policies and procedures.
• Ensure all technicians are properly equipped with required PPE and safety equipment.
• Conduct safety audits and field observations.
• Collaborate with Corporate EH&S Team and provide training on OSHA requirements, safe work practices, and company safety standards as requested.
• Assist management in safety incident investigations and corrective action implementation as needed

• Perform PM and repair work alongside technicians in the field to provide real-time coaching and technical support.
• Assist with complex troubleshooting and repairs when necessary.
• Serve as a technical resource for Field Service Managers, Dispatch, and Operations personnel.
• Help maintain consistency in service quality and workmanship across all technicians.
• Model professional customer communication and reinforce customer service expectations during field coaching.

• Track onboarding progress and technician training completion.
• Monitor and report on time-to-competency…