Case Manager; Eighth

Case Manager (Eighth Street) – Endeavors

The Case Manager provides direct support to individuals experiencing homelessness in a low‑barrier shelter setting. This role focuses on building trust, reducing barriers to stability, and supporting clients in developing individualized plans that lead to permanent housing. The Case Manager works collaboratively with shelter staff, community partners, and service providers to connect clients with resources such as housing programs, healthcare, behavioral health, employment, and benefits.

• Build rapport with clients using trauma‑informed, strengths‑based, and housing‑first approaches.
• Provide ongoing case management, including weekly check‑ins, progress tracking, and advocacy.
• Coordinate referrals, service planning and documentation of services for assigned caseload.
• Conduct needs assessment to identify client’s needs, strengths, housing barriers. Obtain pertinent information and establish program goals for eligible clients; refer applicants to other agencies if not appropriate for program.
• Develop client intake and case plans; instruct clients in completing necessary paperwork including goals and/or budget forms; complete orientation check‑off form and obtain release of information forms when appropriate; complete social history on new clients each week.
• Meet regularly with clients to discuss and evaluate their progress; prepare accurate and up‑to‑date records documenting the same; monitor client behavior, group attendance, medication and movement; receive incident reports and enforce disciplinary actions for infractions of the house guidelines.
• Assist clients with completing housing applications, rental assistance, and housing program referrals.
• Coordinate with landlords, housing authorities, and partner agencies to secure stable housing.
• Support clients in obtaining identification, income verification, and other required documents.
• Provide move‑in support, including coordination of deposits, furnishings, and transportation when applicable.
• Connect clients to community resources including medical care, mental health treatment, recovery services, employment training, and public benefits.
• Collaborate with external agencies to ensure wraparound support for clients.
• Accompany clients to appointments when needed to reduce barriers to access.
• Refer clients to appropriate programs or other agencies based on clients’ needs and in accordance with their program plan.
• Maintain accurate and timely case notes, service plans, and outcome data in HMIS or agency database.
• Track client progress toward housing and program goals.
• Prepare reports for funders, program monitoring, and outcome evaluation.
• Follow confidentiality and HIPAA standards at all times.
• Complete discharge plans of clients exiting the program; transfer file contents to non‑active file.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Maintain a caseload in accordance with agency policies and procedures contract standards.
• Work with shelter staff to support a safe, respectful, and low‑barrier environment.
• Assist in crisis intervention and de‑escalation as needed.
• Participate in staff meetings, case conferencing, and ongoing training.
• Maintain a minimum number of weekly contacts with clients.
• Compile, prepare, submit and maintain accurate records, files, forms, statistics and additional information in accordance with agency policies, licensing and/or contract requirements.
• Maintain confidentiality in all areas of the service population and program operations.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities".

• Education: Bachelor’s in Social Work, Psychology, Criminal Justice, Sociology or related field of study. Equivalent relevant experience may substitute for education.
• Experience: At least 2 years of experience in case management, housing navigation, or related direct service role. Proficiency in Spanish/English (written and spoken) required.…