ConnectATX Community Health Worker

United Way for Greater Austin Connect

ATX Community Health Worker Department:
Navigation Center Regular, Full-time, Non-exempt

Who we are:

United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas.

Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions.

Who we want:

United Way’s Connect

ATX program supports families by connecting them to vital community resources through a multilingual helpline, an online resource tool, and our community-based organization partners. Connect

ATX is committed to providing up-to-date information on critical resources and building partnerships with trusted community organizations to respond to our community’s needs. As a Connect

ATX Community Health Worker (CHW), you are a trusted member of the community, with an understanding of the cultures, languages, socio-economic statuses, and life experiences of the community served. You have excellent and proven interpersonal and communication skills that allow you to clearly convey information and proactively listen to client needs, goals and barriers. As a Connect

ATX CHW, you have a strong desire to help others and are creative and resourceful in helping to improve outcomes for your clients. You are respectful of the communities we serve and understand their concerns. We are looking for an exceptional problem solver who loves connecting with others and building healthy trusting relationships. In this role, you will help community members access needed services and resources, as well as, building individual, community, and system capacity through social service and health knowledge and self-sufficiency.

• Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others.
• Builds networks: You build strong formal and informal networks and maintain relationships across various functions and departments. You draw upon multiple relationships to exchange ideas, resources, and know-how.
• Interpersonal savvy: You relate comfortably with people across levels, functions, cultures, and geography and act diplomatically and tactfully.
• Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crises effectively, bounce back from setbacks, and grow from your hardships and negative experiences.
• Customer focus: You build strong customer relationships and deliver customer-centric solutions.
• Communicates effectively: You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills trust: You gain the confidence and trust of others through honesty, integrity, and authenticity.
• Situational adaptability: You have an adapting approach and demeanor in real time to match the shifting demands of different situations.
• Action oriented: You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Manage complexity: You ask the right questions to accurately analyze situations and acquire data from multiple and diverse sources when solving problems. You uncover root causes to difficult problems and evaluate pros and cons, risks and benefits of different solution options.

• Provide a variety of services including social service support, basic health information and education,…