Case Manager; Access to Services- Reno

Role Overview

The Case Manager provides individualized support to adults through the Access to Services (ATS) Program, focusing on case management, advocacy, and long‑term service retention. This role ensures that clients have sustained access to healthcare, housing, employment, and financial assistance by addressing barriers and fostering self‑advocacy skills.

Reporting to the Program Manager, the Case Manager works collaboratively with Program Coordinators, community agencies, and service providers to deliver culturally responsive, person‑centered care. The position requires strong communication, problem‑solving, and organizational skills, as well as the ability to navigate complex service systems with empathy and cultural humility.

• Conduct client intakes, need assessments, and service plan development to identify goals and barriers.
• Provide individualized case management through regular check‑ins and follow‑up support.
• Advocate for client eligibility and participation in healthcare, housing, financial assistance, and social service programs.
• Deliver crisis intervention and immediate problem‑solving to address urgent needs.
• Coordinate transportation, childcare, and other logistical support to prevent service interruptions.
• Collaborate with the Program Manager and Program Coordinators to ensure continuity of care and successful client outcomes.

• Coach clients with self‑advocacy, communication, and problem‑solving strategies to strengthen independence.
• Support clients in navigating community systems, agencies, and service provider networks.
• Conduct service plan reviews and update goals and interventions based on progress and emerging needs.
• Empower clients to build confidence and sustain engagement in services through education and skill development.

• Maintain accurate and confidential case records, documenting all client interactions and outcomes.
• Track service utilization and progress toward individualized goals.
• Analyze data to identify patterns and trends in service access, retention, and barriers.
• Ensure compliance with funding, confidentiality, and organizational reporting requirements.
• Prepare summaries and updates for quarterly and annual program reports.

• Build and maintain strong relationships with service providers, employers, and community agencies.
• Collaborate with partner organizations to facilitate referrals and resolve service disruptions.
• Represent the Access to Services Program at outreach events, community meetings, and trainings.
• Advocate for improved access, inclusion, and service delivery within community systems.
• Educate clients and community members about available programs, resources, and support networks.

• Maintain required certifications and trainings (e.g., FERPA, HIPAA, Mandated Reporter) as directed by the Program Manager.
• Follow organizational policies and funding requirements to ensure all services meet compliance standards.
• Uphold confidentiality, ethical practices, and risk management procedures in all aspects of service delivery.
• Report any compliance concerns or client safety issues promptly.
• Perform other duties as assigned to support program operations and organizational goals.

• Strong case management, advocacy, and crisis intervention skills.
• Knowledge of healthcare, housing, employment, and social service systems.
• Ability to build trust and rapport with diverse clients, including Deaf, Hard of Hearing, Deaf Blind, and Disabled adults.
• Excellent interpersonal, written, and verbal communication skills.
• High cultural competency and understanding of marginalized or underserved populations.
• Proficiency in documentation, data tracking, and service reporting.
• Strong organizational and problem‑solving abilities.
• Ability to communicate effectively in American Sign Language (ASL) preferred or willingness to develop ASL proficiency.
• Commitment to CSD’s values of equity, inclusion, empowerment, and community service.

• Bachelor’s degree in Human Services, Social Work, Rehabilitation Counseling, or a related field; equivalent experience may be considered.
• Minimum of two (2) years of experience in case management, client advocacy, or social services.
• Experience working with Deaf, Hard of Hearing, or IDD populations strongly preferred.
• Experience in community‑based programs, healthcare navigation, or service coordination.
• Valid driver’s license and reliable transportation required.
• Flexibility to work on occasional evenings or weekends for outreach or client needs.