Unit Support Assistant; Austin

1 week ago – Be among the first 25 applicants. For Texas to be GREAT, we need the best and brightest talent like you! The public vocational rehabilitation (VR) program administered through the Texas Workforce Commission helps people with disabilities to prepare for, obtain, retain, and advance in employment.

MAKE A DIFFERENCE AND HELP PEOPLE WITH VR. According to the Department of Labor, the unemployment rate for people with disabilities was 12.6% in 2020. This jobless rate continues to be much higher than the rate for those without disabilities.

• Find meaningful work and contribute to a powerful mission. For more than 100 years VR has been helping individuals with disabilities achieve their employment goals!
• Career and advancement opportunities. 38% of employees in VR have 15+ years of seniority. Various positions with career ladders and opportunities to specialize:
  Autism, Blind & Visual Impairments, Deaf & Hard of Hearing, Brain Injury, Foster Youth, Transition Students, Veterans.
• Comprehensive benefits package that offers competitive pay & benefits from health plans, life insurance, retirement programs, paid leave and holidays, and longevity pay.
• Direct VR Counseling work experience yields higher starting salary.
• Advance education with tuition assistance program.
• Free CEUs to maintain CRC credentials and reimbursement for CRC & LPC renewals.

The mission of the Texas Workforce Commission (TWC) is to promote and support a workforce system that creates value and offers employers, individuals and communities the opportunity to achieve and sustain economic prosperity. We are looking for a Unit Support Assistant (USA) to join the Vocational Rehabilitation Department team. This position is located at 9001 N Interstate 35, Austin, Texas.

Applicants must be Texas residents or willing to relocate to Texas. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

• Competitive starting salary: $3,750.00 - $4,439.83/month.
• Salary and position level based on experience and demonstrated skills.
• Career ladder position – each level requires meeting the established career ladder requirements to be promoted to the next level.
• Additional benefits for active employees: https://(Use the "Apply for this Job" box below)..

The Unit Support Assistant (USA) performs highly complex (senior-level) social service or case management, administrative support, and technical program assistance duties utilizing the Re Hab Works  system and other TWC automated resources. Work involves collecting, preparing, and reviewing cases to facilitate access to medical, educational, social, and other services; providing intervention and frequent contact with individuals, facilities, and service providers; and may train others.

Works under limited supervision, using initiative and judgment.

• Assist in researching and analyzing statistical data.
• Respond to customer referral sources and provider inquiries.
• Develop and maintain tracking systems.
• Coordinate performance appraisal systems for the VR Manager.
• Provide mentoring.
• Safeguard confidential information.
• Support the VR Manager and the Unit Support Coordinator’s small caseload and the Unit support team.
• Work as a member of the office team to foster safety and security of office staff, customers and property at the workplace.
• Perform related duties as assigned.

• 18 months experience in office practices and office support work using a personal computer in a Windows-based environment.
• Experience in applying purchasing procedures.
• Experience in responding to work-related inquiries.

• Graduation from an accredited four-year college or university with major coursework in human services, social science, business, or a related field plus two years of full-time qualifying experience in social and rehabilitative services work, teaching and counseling persons with disabilities, social services, medical eligibility, or entitlement programs.
• Twelve semester hours of graduate study from an accredited college or university may be substituted for each year of the required qualifying experience.
• One additional year of full-time qualifying experience may be substituted for each year (30 semester hours) of the required college.

Copy of official transcripts, certifications and/or credentials will be requested at the time of interview if applicable.

Duty requires up to 10% travel within the state of Texas and the ability to lift 10 pounds.

Use your military skills to qualify for this position or other jobs! Go to  to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:…