Case Manager - Emergency Shelter

South Site
3700 S 1st St
Austin, TX 78704, USA

Life Works
of
Austin, TX is looking for a Case Manager to join our Emergency Shelter team!

A Case Manager provides community-based case management services to clients, draws upon clients’ strengths to inform service planning, advocates on behalf of clients, collaborates with other service providers, provides resource referrals, monitors client progress, and manages crisis situations. This position also provides administrative support by maintaining client files, entering data, and completing required documentation in compliance with program and funder requirements.

The Case Manager empowers clients to develop self-defined goals and leverage their local community networks to secure and maintain safe, stable housing.

An Emergency Shelter Case Manager supports youth and young adults, ages 13-20 years old in creating and implementing a service treatment plan, customized to the strengths and goals of each individual resident. This case manager collaborates often with systems partners including but not limited to Child protective services, juvenile probation, legal teams, community non-profit organizations, youths’ families and fictive kin, as well as collaboration with internal Life Works programs.

As a 24-hour residential facility, this position also supports their clients and colleagues through crisis planning and rotating on-call responsibilities.

This full time, non-exempt position earns a competitive rate ranging from $29.38 - $32.10/hr depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

• Provide client-centered, healing-centered case management services to diverse individuals who may have experienced chronic homelessness, systems involvement, mental health challenges, substance use challenges, a history of trauma, early pregnancy/parenthood, etc.
• Identify and leverage clients’ strengths as part of service planning to help clients achieve their self-defined goals.
• Work with teammates and other support staff to ensure fidelity of the Strengths Model of Case Management is adhered to and considered in interaction with and documentation of client-case manager engagement.
• Assist clients with their day-to-day needs and development of life skills, which may include (but is not limited to) grocery shopping, meal preparation, cleaning activities, budgeting, navigating public transportation, and job search activities.
• Assess clients’ mental and physical wellness, needs, preferences, and abilities, and utilize this information to develop tailored wraparound supports and referrals that are aligned with client preferences.
• Regularly and effectively assess and manage incidents and crisis situations, with calm, care, and positive regard for client, using de-escalation and safety planning techniques as appropriate.
• Analyze barriers and challenges as they arise and deliver safe, effective, and client-focused solutions.
• Actively engage in the community alongside clients to support the achievement of client’s self-defined goals, including collaborating with internal and external partners to advocate for client needs, coordinate services, and provide referrals.
• Assist clients in building a network of support and (re) building relationships with family and friends.
• Comply with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency. These requirements may pertain to data,…