Rehabilitation Assistant; Austin

Rehabilitation Assistant (Austin-Downtown)

The Texas Workforce Commission (TWC), a Family Friendly Certified Workplace, is seeking a Rehabilitation Assistant (RA) I - Sr RA to join the Vocational Rehabilitation Department located at 1215 Guadalupe Street, Austin, TX. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas.

You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. Benefits to working for TWC include: competitive starting salary, salary and position level based on experience and demonstrated skills, this is a career ladder position which means each level is required to meet the established career ladder requirements in order to be promoted to the next level, and additional benefits for active employees.

The RA assists the assigned VR Counselors in providing services to customers to achieve successful employment outcomes. The RA provides basic information regarding VR programs, services, and referral information to customers and vendors. The ideal candidate will be detail oriented and have excellent planning/organizing/time management/communication skills with the ability to prioritize/coordinate work in an independent manner to achieve goals.

General duties include: performing entry level human services/rehabilitation support work; routine caseload support service such as creating/maintaining/reviewing technical case management forms/files for accuracy utilizing the electronic case management system; collecting information for intake/profile process; maintaining appropriate business relationships with providers/businesses/customers/staff; preparing/reviewing reports for accuracy on monitored services; providing casework services/assistance to VR Counselors in certification of eligibility; service delivery tasks and utilize the electronic case management system and other agency supported software programs;

initial screening for individuals applying for VRS service programs; participating in Vocational Rehabilitation Services (VRS) training; furnishing information regarding Texas Workforce Solutions (TWS)/VRS Program, services and requirements to applicants/customers/families/vendors/businesses/general public; and performing other related work as assigned.

Preferred qualifications include: eighteen (18) months experience in office practices and office support work utilizing a personal computer in a Windows' based environment, experience in applying purchasing procedures; case guidelines, regulations and policies; case management support functions, knowledge of community and government service delivery systems; mental illness and emotional components of physical illness, ability to interpret highly complex policies/procedures; maintain confidentiality;

analyze/interpret highly complex financial data, skill in interviewing and in conducting individual needs assessments.

Minimum qualifications include: RA I- one year of full time qualifying experience in human services, social science, business, or a related field and graduation from a standard senior high school or equivalent. Thirty (30) semester hours in human services, social science, business, or a related field may be substituted for experience. RA II- graduation from an accredited four-year college or university with major coursework plus one year and six months of full time qualifying experience in human services, social science, business, or a related field.

One additional year of full-time qualifying experience may be substituted for each year (30 semester hours) of the required education.…