Mediation Resource Navigator

RentHelpPGH’s mission is to to build a just and stable housing ecosystem for Allegheny County tenants by ensuring residents can easily access high quality eviction prevention and supportive services, rental assistance programs, and resource navigation supports.

Since 2020, RentHelpPGH has served more than 12,000 Allegheny County households at risk of or actively experiencing evictions. RentHelpPGH provides direct outreach to individuals at all stages of the formal eviction hearing process in order to connect individuals with rental, utility, and legal assistance that can keep families in their homes. We are a founding member of the Allegheny Housing Stabilization Collaborative (AHSC) with which we design and implement eviction prevention and housing-stabilization programs with our partner agencies, ACTION-Housing, Inc.,

Community Justice Project, Just Mediation Pittsburgh, and Neighborhood Legal Services.

RentHelpPGH (“RHP”) is hiring a Mediation Resource Navigator to support successful landlord / tenant mediation agreements. This position will collaborate closely with RHP’s partner agency, Just Mediation Pittsburgh (“JMP”), to receive mediation cases and provide resource navigation support to parties attending mediation. The Mediation Resource Navigator will conduct pre-mediation consultations with both the tenant and landlord to identify key issues and supportive resources for dispute resolution.

The Mediation Resource Navigator may participate, along with the tenant, landlord, and mediator, in the mediation to provide onsite guidance towards identifying appropriate services and programs. After the mediation, they will work with the tenant and landlord to connect the appropriate parties with those services and programs.

The Mediation Resource Navigator will work with an assigned case load on an ongoing basis.

Resource Navigation

• Provide clear and compassionate communication to tenants and landlords engaged in disputes.
• Respond to client inquiries within 3 business days of receipt
• Conduct pre-mediation calls to clients, resulting in clear identification ofareas of concern for the client
• Identify resources appropriate to the parties’ needs.
• Analyze client’s eligibility for programs.
• Review any and all requirements and procedures for applications with clients.
• Assist clients in connecting to and applying for resources, including setting up accounts for online applications, gathering documents, submitting documents to appropriate providers, completing direct referrals, etc.
• Develop new resource connections when appropriate.
• Follow the designated processes for using communication, referrals, and data tracking platforms.
• Communicate clearly, effectively, and professionally with collaboration partners including JMP and ACTION-Housing.
• Attend programmatic trainings.
• Develop a comprehensive understanding of eviction proceedings in Allegheny County.
• Develop a comprehensive understanding of RentHelpPGH’s programs, and cross-train in internal programs as necessary
• Identify and track themes among the client base and contribute to advocacy efforts within RentHelpPGH’s mission.
• Participate in staff meetings, reviews, and other mandatory staff trainings and events
• Other duties as assigned

• High School diploma or GED completion
• Proficiency in Hub Spot, Excel, Zoom, and Google platforms and comfort with learning independently-developed platforms
• Strong virtual and in-person communication skills
• Strong written communication skills, including the ability to write professional emails and texts.
• Comfort with “cold-calling” communications and outreach, ie. unsolicited outreach
• Ability to work independently, self-direct work tasks, and create and execute…