Family Support Specialist

Family Support Specialist (2923)# Family Support Specialist  Capital Area - Austin, TX 78753## Overview Position Type Full-Time Education Level Bachelors Deg. or Equivalent Experience

Travel Percentage No Local Travel (0%)Category Community Development & Family Services## Description Founded in 1907 in Houston’s Second Ward (today’s East End), Baker Ripley is the largest community development nonprofit in Texas, delivering holistic, community-based programs and services that bring resources, education, and connection to more than half a million people each year.

Baker Ripley works with Neighbors in approximately 60 service locations to help them discover the strengths and skills necessary to become productive and self-sufficient, so that they can fulfill their aspirations to earn, learn, belong, and be well.

Through our work in socioeconomic mobility, health and wellness, and education, Baker Ripley is addressing the inequities that prevent our Neighbors from navigating a pathway to achieve their dreams.

As a valued member of the Capital Area Child Care Services team, you will support a dedicated and highly skilled program committed to serving families in the Capital Area (Travis County) through comprehensive child care and inclusion services, while advancing Baker Ripley’s mission and regional impact.

The Family Support Partner is often the first point of contact for families interested in the Child Care Services (CCS) program. This role responds to phone inquiries, email, and in‐person interactions with professionalism, clarity, and compassion. Family Support Partners ensure families receive accurate, timely information and feel supported throughout their engagement with the program.

The Family Support Partner provides direct support to families throughout their eligibility period. This includes communicating eligibility requirements, receiving and reviewing required documentation, explaining program expectations, and managing provider transfers and changes in a family’s eligibility status. The role also manages new referrals to initiate child care for families in Priority Group 1 programs, including DFPS, Choices, TANF, and other direct referral sources.

Family Support Partners balance family engagement with accurate case processing and support alignment between families and child care providers using a respectful, solutions‐focused approach.

Family Support Partners are expected to remain current on CCS policies and procedures at the agency, local, and state levels, as well as available community‐based services, to ensure families receive relevant information and appropriate guidance and support.  This position operates in a hybrid office environment and requires strong organizational skills, attention to detail, and the ability to effectively manage multiple priorities.

Successful candidates communicate courteously and confidently, collaborate closely with team members and leadership, and demonstrate cultural responsiveness when working with families from diverse backgrounds.

Bilingual proficiency in English and Spanish is preferred to better serve our diverse community of  accordance with organizational policy, this role requires full-time on-site attendance during initial training. Following training completion, employees will work under an established hybrid schedule. This position does not qualify as fully remote.
** Expected Positive Outcomes
*** Families experience timely, respectful, and clear support throughout their engagement with Child Care Services, resulting in improved understanding of eligibility requirements, next steps, and available resources, and reduced confusion or repeat inquiries.
* Accurate, complete, and well‐documented cases are maintained across all required…