Disaster Operations Casework Manager

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Job Description:

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WHAT YOU NEED TO KNOW (Job Overview):

This is an individual contributor position reporting to the Director, Casework in the Casework Transformation Branch with a dotted line to the Director, Client Services in the Disaster Operations Branch. Responsibilities include program design, implementation, and program improvement related to Casework provided on leveled Disaster Relief Operations (primarily Level 3+ DROs), in support of the development of the unified client casework model in Disaster Cycle Services (DCS).

Primary, initial focus area:

• Casework provided in disaster shelters to help shelter residents plan their exit (known as Shelter Resident Transition)

Additional, initial areas of support:

• Supporting casework providing to households who have experienced a disaster-caused death, or have a missing or hospitalized family member (known as Integrated Condolence Care Teams (ICCT))
• Casework outside of shelters on level 3 DROs (In collaboration with the Community Response Casework Manager)

Area of expected growth:

• In alignment with Casework Transformation’s vision, planned Casework Transformation projects over the next 3-5 years and requiring programmatic development before implementation, casework services provided to those impacted by a Level 4+ disaster, but who are not staying in a shelter (potentially known as Disaster Operations Casework).

Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.

Responsibilities:

This individual will serve as a Casework subject matter expert with the following core responsibilities:

Supporting program implementation on leveled DROs

• Accountable for the linkage between Casework Transformation Operations and Disaster Operations in the performance of Disaster Operations Casework services in support of all leveled disaster response operations.
• Ensure consistent delivery of Disaster Operations Casework, including quality and growth of program, and the integration with other programs within the organization.
• Devise a Watch Officer on-call rotation schedule to ensure, when activated, an empowered decision maker is available to support Casework implementation in all 50 United States and US territories.
• Provide technical guidance in the design, implementation, monitoring, and evaluation of Disaster Operations Casework services offered on DROs.
• Review reports and records of activities to ensure progress is being accomplished toward specified…