Product Manager, Servicing

Base pay range

$/yr - $/yr

Varo is an entirely new kind of bank. All digital, mission‑driven, FDIC insured and designed for the way our customers live their lives. A bank for all of us. At Varo, we’re revolutionizing how people manage their money. We’re a next‑generation bank built on technology and innovation, empowering consumers to take control of their financial lives. We serve millions of Americans exclusively through our mobile and web apps, striving to make digital banking easy, convenient, and personalized.

Product managers are at the forefront of this transformation, driven by a relentless focus on the customer and a passion for delivering innovative solutions for the digital age.

• Champion a deep understanding of customers and agent needs, and form them into a compelling servicing agenda
• Identify high‑impact product opportunities which support Varo’s business strategy and elevate the servicing experience
• Drive the product strategy in our key customer and agent touchpoints (CRM, Disputes, Chat, Voice)
• Lead the development and implementation of enhancements that empower our agents to efficiently and effectively resolve customer concerns, fostering a best‑in‑class support environment
• Create actionable user stories, acceptance criteria, and process workflows that turn your insights into customer impact
• Collaborate seamlessly with engineers, designers, data scientists, and 3rd‑party vendors from ideation to launch
• Craft hypotheses and experiments, extracting learning which informs the roadmap and strategy
• Make strategic decisions informed by data and effectively communicate these decisions to stakeholders and executives

• 3+ years of product management experience, delivering highly successful and innovative customer‑facing platforms or internal systems
• Demonstrated experience with customer service operations, within the banking or financial services industry, including knowledge of the disputes management process
• Proficiency in data analysis with complex SQL queries and visualization and analysis tools such as Tableau and Amplitude
• Proven track record of driving results in a fast‑paced agile environment
• Excellent communication skills to succinctly articulate concepts, ideas, and recommendations to stakeholders of all levels
• A genuine passion for understanding and solving customer and agent pain points
• A bias for proactive action with a results mindset

We recognize not everyone will have all of these requirements. If you meet most of the criteria above and you’re excited about the opportunity and willing to learn, we’d love to hear from you!

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all‑digital, mission‑driven, FDIC‑insured, and designed around the modern American consumer.

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer‑first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

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Varo is an equal opportunity employer. We embrace diversity and are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e‑mail  with the pertinent information and contact information.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This role is also eligible for a bonus, equity, and competitive benefits.

Not Applicable

Full‑time

Product Management and Marketing

Banking