Platform Reliability Engineer

• We're putting together a dedicated delivery pod to build and run an internal agent platform on AWS Bedrock Agent Core for a global life sciences client. The pod works as one team with the client's engineers to deliver the platform other teams will build their agents on
• In this role you make the platform visible and dependable. You'll build the Open Telemetry instrumentation, observability integrations, tracing, SLOs, alerting, and cost monitoring for token and compute spend
• When an agent is slow, wrong or expensive, your work is how the team finds out and fixes it. This is a named-team engagement, so the person we propose is the person who starts
• Instrumentation:
  Build Open Telemetry instrumentation standards for agents, tools and platform services, and make it easy for teams to adopt
• Observability Integration:
  Connect Agent Core Observability and Cloud Watch with the client's existing observability tools (e.g., Datadog, Splunk, Grafana)
• Tracing:
  Set up end-to-end tracing across agent steps, model calls, tool calls and multi-agent handoffs so issues can be traced to their source
• SLOs and Alerting:
  Define SLOs for latency, availability and error rates, and build alerting that is useful and not noisy
• Cost Monitoring:
  Track token usage and compute spend by team, agent and environment, with dashboards, budgets and alerts for unexpected spikes
• Incident Readiness:
  Write runbooks, support incident response and run post-incident reviews that lead to real fixes

Hands-on experience with Open Telemetry (SDKs, collectors, exporters) and distributed tracing

Experience with Amazon Cloud Watch and at least one enterprise observability platform (Datadog, Splunk, Grafana, New Relic or similar)
Experience building cost visibility and Fin Ops reporting on AWS (Cost Explorer, CUR, tagging strategies)
Experience defining and running SLOs, error budgets and alerting strategies

Clear communication and able to turn data into decisions for technical and non-technical audiences6+ years in SRE, platform reliability or observability engineering, with strong hands-on AWS experience Scripting and coding skills in Python, Go or Type Script You  stay calm in incidents and focus on learning afterward

Prior experience and connections in the Life Sciences industry is preferred

You work well inside a client team and build trust quickly

Experience in pharma, life sciences or another regulated industry

You treat cost as a reliability concern, not an afterthought

Familiarity with LLM observability tools (e.g., Langfuse, Arize, Lang Smith) or Agent Core Observability You build alerts people trust and dashboards people actually open

You have prior experience in consulting

Experience with infrastructure as code (Terraform or AWS CDK) for monitoring resources

You want to know what's happening in a system before a user tells you Experience monitoring LLM or agent-based applications, including token usage, latency and quality signals