Manager, Software Engineering - Developer

Position: Manager, Software Engineering - Developer Support
As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 Change Makers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together.

From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Q2 is seeking a Software Engineering Manager to lead our Developer Support Engineering team within our Innovation Studio, where we empower customers and partners to build, integrate, and innovate on the Q2 platform using our SDK and developer technologies.

We are transforming developer support into an engineering-driven organization focused on solving complex technical challenges, eliminating recurring friction, and scaling through automation, AI, and developer self-service. In this role, you will play a pivotal part in shaping that transformation—building engineering capabilities, championing innovation, and creating an environment where talented engineers can thrive.

The ideal candidate brings a strong software engineering foundation, proven people leadership, and a passion for developing high-performing teams. You'll have the opportunity to influence how we operate, invest in engineering improvements, and deliver an exceptional developer experience as our ecosystem continues to grow.

RESPONSIBILITIES:

Lead, coach, and develop a team of software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.

Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.

Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.

Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.

Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities.

Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.

Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.

Ensure adherence to Q2 security, privacy, and operational standards.

EXPERIENCE AND KNOWLEDGE:

Typically requires a Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
3+ years of hands-on software development experience within an Agile engineering environment.
2+ years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.

Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and…