ServiceNow Senior Software Engineer - ITAM Job Austin area,Texas USA,Software Development

Accountabilities

Lead Service Now development:
Design, develop, configure, and maintain customized Service Now solutions based on functional and technical requirements, following established development standards and platform best practices.
Support IT Asset Management:
Implement and maintain solutions across Software Asset Management (SAM) and Hardware Asset Management (HAM), supporting effective asset lifecycle management and operational visibility.
Troubleshoot complex issues:
Conduct advanced troubleshooting and root cause analysis for Service Now platform issues, identifying and resolving technical problems efficiently.
Manage integrations:
Support, maintain, and troubleshoot integrations between Service Now and external systems, including ITSM, HAM, SAM, and other relevant enterprise applications.
Maintain Service Now modules:
Provide ongoing technical support and maintenance across applicable modules, including ITSM, CMDB, HRSD, SPM, IRM, Sec Ops, and BCM, where relevant to customer environments.
Collaborate with stakeholders:
Engage with business stakeholders, customers, and end users to understand requirements, clarify challenges, and deliver practical solutions that meet operational needs.
Support platform maintenance and optimization:
Participate in platform upgrades, cloning activities, patching, performance optimization, and related initiatives to maintain system stability and reliability.
Lead and mentor engineers:
Provide technical guidance, coaching, and mentoring to software engineers, helping improve development practices, problem‑solving capabilities, and delivery quality.
Ensure quality and compliance:
Apply Service Now development and configuration best practices, follow internal coding standards, and promote scalable, maintainable, and reliable implementations.
Document technical solutions:
Maintain clear documentation of configurations, workflows, integrations, troubleshooting procedures, technical decisions, and issue resolutions.
Manage deployments:
Support and execute deployments, ensuring changes are implemented effectively and aligned with project requirements and release procedures.
Contribute to continuous improvement:
Identify opportunities to improve platform performance, development workflows, technical standards, and customer outcomes across professional services engagements.

Requirements

Strong experience as a Service Now Software Engineer or Developer, with senior-level technical expertise in platform development, configuration, troubleshooting, and maintenance.
Demonstrated hands‑on experience with IT Asset Management (ITAM), particularly Software Asset Management (SAM) and Hardware Asset Management (HAM).
Strong knowledge of Service Now development practices, including customization, configuration, workflows, integrations, and platform support.
Experience with Service Now ITSM and integrations, with familiarity across additional modules such as CMDB, HRSD, SPM, IRM, Sec Ops, and BCM considered beneficial.
Proven ability to perform advanced troubleshooting and root cause analysis, diagnose complex technical issues, and implement effective resolutions.
Experience supporting integrations between Service Now and external enterprise systems, including identifying and resolving integration‑related issues.
Practical experience participating in Service Now upgrades, cloning, patching, deployments, and performance optimization activities.
Strong understanding of Service Now platform architecture, development standards, and recommended configuration practices.
Required certifications:
Service Now Certified System Administrator (CSA), along with Certified Application Developer (CAD) and/or Certified Implementation Specialist – IT Service Management (CIS-ITSM), as specified for the role.
Experience working on complex enterprise projects or professional services engagements, with the ability to manage technical deliverables and maintain high quality standards.
Demonstrated leadership capabilities, including mentoring engineers, sharing technical knowledge, and helping teams solve challenging development problems.
Strong analytical, problem‑solving, and communication skills, with the ability to work effectively with technical teams, business stakeholders, and end users.
Excellent documentation and organizational skills, including the ability to explain technical solutions clearly and maintain accurate records.
A proactive, collaborative approach to continuous learning, platform improvement, and delivering…