ServiceNow Developer

Design and deliver workflow and service management solutions on the Service Now platform for a public-sector program. The work spans configuration, scripting, integrations, module implementation, upgrades, and ongoing support. The role is described at an Engineer 2 level and involves working with product owners, analysts, and other stakeholders to shape and demonstrate solutions.

• Translate business needs into configured and developed Service Now solutions.
• Customize applications using workflows, UI policies, business rules, client scripts, and access controls.
• Build and maintain integrations with enterprise systems using REST or SOAP APIs.
• Implement and support platform areas such as ITSM, ITOM, HR service delivery, security operations, and CMDB.
• Coordinate upgrades, patches, and releases; troubleshoot scripts and platform issues.
• Document designs and configurations, demonstrate completed work, and participate in Agile ceremonies.

• At least 3 years of hands-on Service Now development experience.
• Strong scripting knowledge, including JavaScript and the Service Now Glide API; familiarity with Jelly or AngularJS is also requested.
• Experience with REST/SOAP integrations, MID Server, and OAuth.
• Familiarity with Flow Designer, Workflow Editor, and Business Rules.
• Knowledge of ITIL processes and how they relate to ITSM.
• A bachelor's degree in computer science, information technology, or a related field, or five years of equivalent work experience.

• Service Now certifications such as Certified System Administrator, Certified Application Developer, or an ITSM implementation credential.

Eligible employees can access medical, dental, vision, life, disability, and retirement benefits, as well as paid time off and holidays, telehealth, FSA/HSA, and employee and travel assistance programs.

The stated salary range is $78,522.52-$.

Selected applicants will undergo a security investigation and may need to meet eligibility requirements for classified access.