Planet SAFE Relief Guide - Planet SAFE

SAFE Alliance seeks a Relief Guide for the Community Services Program in the Planet SAFE department. The Relief Guide may supervise visitations between non‑custodial parents and their children, provide safe exchange services, operate the front desk, and support staff as needed.

Responsibilities include assisting parents and children through the visitation process, advocating for both custodial and non‑custodial parents, completing required documentation, ensuring parents abide by Planet SAFE Guidelines, and intervening or terminating visits when necessary.

• Part‑time, non‑exempt
• Hourly salary: $20.00 (dependent upon experience)
• Location:
  
  Offsite Campus, Downtown Austin (no remote/hybrid work, no travel)

• Health insurance, short‑term disability, and life insurance are employer‑paid, with an option to purchase additional dependent coverage.
• Eligibility for paid time off accruals of up to 15 days a year prorated based on hire date and hours worked.
• Eight standard paid holidays throughout the year.
• Up to 4 Personal Holidays granted to use at your preference.
• Comprehensive voluntary benefits plan including dental, vision, flexible spending, and various insurance programs (including pet insurance).
• 403(b) retirement plan with immediate contribution option and employer match of 100% up to 1% of pay, plus a discretionary contribution of 2% whether you contribute after one year of eligible service.
• Benefit plans effective the first day of the month following thirty days of continuous employment.
• Benefit plans and start dates prorated based on date of hire and hours worked; eligibility in paid time off and holidays dependent on full‑time status and hours worked and may change.

• Bachelor's degree in social work, psychology, or related field preferred; equivalent life, work, or volunteer experience may substitute for a degree.
• Experience in a supervised visitation setting preferred; former Planet SAFE or SAFE staff will be given preference.
• Capable of sitting and standing for extended periods, and able to intermittently push, pull, or lift 20+ lbs of force.
• Ability to learn quickly, multi‑task, and prioritize in a dynamic environment, exercising exceptional decision quality and resourcefulness when working with families.
• Competent use of Microsoft Office and basic computer skills to support reception and front desk duties, answer phones, respond to emails, coordinate entry and exit of Planet SAFE families, communicate updates to clients, and assist Planet SAFE staff as needed.
• Excellent written, verbal, and interpersonal communication skills to convey family needs and concerns to staff and families, ensuring clarity of guidelines.
• Bilingual Spanish & English preferred but not required.
• Adhere to all PRN Expectations, remain an active relief staff member as outlined, and be available to cover shifts within Planet SAFE operating hours (listed below). Attend additional agency or program meetings and trainings as required.
• Planet SAFE operating hours:
• Friday 4 PM – 8 PM
• Saturday 10 AM – 4 PM
• Sunday 2 PM – 8 PM
• Monday 4 PM – 8 PM
• Ability to commit to being available for two days a month, either Saturday and/or Sunday.
• Pass all required criminal‑history background checks (including FBI fingerprint check if applicable), pre‑employment drug screen, and TB test if applicable.
• All employees required to comply with COVID‑19 policies; vaccines highly recommended and encouraged if able.

• We do NOT accept applications or resumes via email.
• Applications will be accepted until positions are filled; you will be contacted via email regarding the status of your application.
• All new employees regardless of status will be required to start employment on either the 1st or 16th of the month.
• All employees required to attend a three‑day new‑employee orientation held both in‑person and virtually on the first three business days of the month.

Location:

Offsite Campus, Downtown Austin

Hourly wage: $20.00 per hour